Customer Advocate

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With over 20 years of experience supporting the metalworking community of Northern Illinois and Indiana, HFO Chicago is the exclusive distributor for Haas CNC machine tools and rotary products. We’re proud to represent America’s largest machine tool builder, offering a complete range of; 5-axis universal machining centers, vertical machining centers, horizontal machining centers, CNC lathes, CNC mills, rotary tables and 5C collet indexers. All Haas machine tools and rotary products are built to deliver high accuracy, repeatability and durability.  

We are currently seeking a bold and detailed candidate to fill the position of Customer Advocate in our Elk Grove Village, IL office. HFO Chicago is a division of the Morris Group Inc., one of the largest Machine Tool Distributors in North America. A third-generation family-owned business that prides itself on excellent benefits, employee retention, and an exciting work environment.

Job Responsibilities

• Managing various order processing channels and updating customers throughout the order process
• Receiving calls from customers, processing orders, and providing answers to standard inquiries
• Handling logistics and coordination for freight and rigging activities as necessary
• RMA Support
• Work with the accounting team for payment processing and follow-up on collections as necessary
• Assisting Sales Engineers in proposal generation; follow up as necessary
• Filing and releasing all necessary UCC1’s
• Possessing and maintaining a basic knowledge of machine tool industry and product lines represented by the company
• Oversite of Office Supplies and Functionality.

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Job Qualifications and Proficiencies:

• Proven experience in a customer facing role.
• Ability to multitask
• Experience with process management and improvement
• Previous experience working as an administrator within a sales organization
• Ability to use independent judgment and decision-making skills to identify best methods for order processing and resolving customer issues and requests
• MS Office Experience – Prefer Strong MS Excel Skills
• Salesforce (preferred but not required)
• QuoteWorks (preferred but not required)
• Experience providing customer support, both phone and email
• Ability to follow standard to sophisticated written and verbal instructions such as bills of materials and shipping documents, or equivalent

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Mental and Physical Requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities and projects.
• Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavyweight material up to 50 lbs.
• Is frequently required to use hands to finger and reach with hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Requisition ID#: 1408B