Supervisor media operations

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Overview

The Supervisor, Media Operations will support the Associate Director, Media Operations with billing, process improvements, systems management, reporting, and general operations tasks as delegated on a large financial services account. The ideal candidate has an analytic approach, very proactive problem solving skills, and the ability to organize and track multiple projects simultaneously. They should be pro-active, resourceful, a creative problem solver, agile, and have the ability to adapt to a fast paced and constantly evolving environment.

Responsibilities

• Oversee and manage processing monthly billing and financial reporting
• Manage paid media billing process from beginning to end (including using Aprimo, E-Authorization), including but not limited to:

• • • Track Authorizations to Buy, PO#s and client approved budgets
    • Prepare billing and budget documents
    • Answer internal & client questions related to media billing and budgets
    • Track client payments and managing A/R
    • Compile proof of performance documentation for media invoices
    • Ensure compliance for tasks such as:

• Managing client-specific billing procedures
• Product codes and other systems work
• Accurately track large volumes of data with a high level of detail and coordination from various systems for various reports and trackers (e.g. Media Tools, MBOX)
• Assist the Client Operations Associate Director with miscellaneous operations tasks and projects
• Ensure timeliness and accuracy with ability to problem-solve as complexities arise
• Manage timely status updates with multiple internal and external partners
• Create training materials to document processes and instill standard methodologies across teams
• Maintain an eye for detail and understanding the interdependencies across the various tasks assigned
  
  

Qualifications

• 3+ years of experience in operations, finance, project management or data analysis, preferably in a media agency or advertising agency
• Bachelor’s degree or equivalent experience in marketing/advertising, business administration or finance preferred
• Understands and can meet deadlines
• Flexible and able to adapt to change in a fast paced and constantly evolving environment
• Able to multi-task and take on a variety of projects
• Experience with Mediatools, Guidelines and Prisma is required
• Aligned with taking the time to teach others how to do something vs. doing it for them
• Consistently demonstrates a desire to learn through proactivity and initiative
• An individual who equally cares about their own career as well as the Senior Associates
• A strong communicator - able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by strategists, planners, and buyers alike
• A great teammate who enjoys learning, and is willing to lean in to new opportunities with a smile.
  
  

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances
  
  

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $73,910 - $116,380. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/20/25.