Senior Director - HR Operations

Job Description

Job Description

Company Description

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit Adtalem.com for more information and follow us on LinkedIn and Instagram. Job Description

Opportunity at a Glance
We are seeking a highly motivated and execution-focused Senior Director of HR Operations to lead the optimization of core HR systems, processes, and service delivery. This role is pivotal in stabilizing and enhancing foundational HR operations with measurable results expected in the first 6–12 months. This leader will focus on driving process improvement, ensuring data integrity, and improving HR operational efficiency in close partnership with HR Centers of Excellence (COEs), IT, and other key stakeholders.

Responsibilities

• HR Process Execution & Improvement
  • Assess and streamline end-to-end HR processes to enhance efficiency, compliance, and user experience.
  • Identify and remove process bottlenecks and redundancies with a bias toward action.
  • Support the implementation of a governance model to ensure consistency across HR policies and workflows.
  • Monitor and report on key metrics (e.g., turnaround time, compliance, user satisfaction) to demonstrate impact.
• HR Systems & Data Optimization
  • Collaborate with IT to evaluate and optimize HR systems (HRIS, ATS, etc.) for stability and performance.
  • Drive data quality initiatives to ensure accuracy, integrity, and readiness for reporting.
  • Support the rollout of system improvements and digital tools that enhance employee and manager experience.
  • Assist in advancing HR reporting capabilities to enable timely, data-informed decisions.
• Employee Services & Operational Support
  • Improve employee support workflows in alignment with a high-efficiency, user-focused service model.
  • Implement and track service-level metrics (SLAs) and feedback loops to enhance HR service quality.
  • Use technology and automation to simplify access to HR services and reduce manual work.
• Payroll & Compliance Support
  • Partner with Payroll, Total Rewards, and Finance to support accurate, compliant execution.
  • Ensure operational processes meet audit and regulatory requirements.
• Complies with all policies and standards
• Performs other duties as assigned

Qualifications

• Bachelor's Degree required.
• Master's Degree preferred.
• 5–10 years of progressive HR experience, with a strong background in HR operations, process improvement, or shared services required.
• Demonstrated success executing complex projects or initiatives within HR under tight timelines required.
• Hands-on experience with HR systems (HRIS, ATS, reporting tools) and data governance required
• Proven ability to optimize processes, enhance service delivery, and collaborate across functions required.
• Strong analytical skills and comfort working with data to inform decisions required.
• Experience in a matrixed or cross-functional environment preferred.
• Execution & Agility: Thrives in fast-paced environments; brings urgency and discipline to project delivery.
• Process Thinking: Skilled in identifying operational gaps and implementing scalable solutions.
• Technology-Enabled Mindset: Embraces systems and automation to drive efficiency and accuracy.
• Collaboration: Builds effective partnerships with HR, IT, and business teams to drive outcomes.
• Data Fluency: Uses data and metrics to prioritize efforts and measure success.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $137,846.78 and $249,127.02. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  For more information related to our benefits please visit:
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation