Housekeeping Guest Room Attendant

Job Description

Job Description

JOB DESCRIPTION – GUEST ROOM ATTENDANT

OUR STORY

With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, Chicago Marriott Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.

BENEFITS

• Competitive compensation package
• Full benefits package, including 401K and paid time off
• Professional development
• Hotel discounts at locations worldwide

JOB DESCRIPTION

The Housekeeping Room Attendant is responsible for maintaining the cleanliness, order, and overall presentation of hotel guest rooms. This role ensures guests enjoy a comfortable and welcoming stay by adhering to Marriott’s stellar cleanliness and service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Clean and service guest rooms daily, including beds, bathrooms, floors, and furniture.
• Replace bed linens, towels, and guest amenities as needed.
• Dust, vacuum, sweep, and mop all surfaces according to hotel standards.
• Ensure rooms are well-stocked with supplies such as toiletries, coffee, and water.
• Report maintenance issues, safety hazards, or damages to the housekeeping supervisor.
• Handle guest requests politely and promptly.
• Maintain confidentiality and respect for guest belongings.
• Assist with laundry and linen handling as needed.
• Follow all safety, sanitation, and health regulations.
• Transfer items left in guest rooms to lost and found and document item findings.
• Cleans a standard of 16+ rooms a day.

REQUIREMENTS

• 1 year housekeeping experience in a hotel environment preferred.
• Must be able to verbally communicate clearly with guests and fellow employees.
• Must be able to make appropriate judgements relative to the process of cleaning guest rooms.
• Must be able to stand for extended periods of time.
• Must be able to push, pull, and lift heavy objects.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, 365 days a year- any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.