IT & OPERATIONS SUPPORT SPECIALIST - NORMAL, IL

Job Description

Job Description

Position Title: IT & OPERATIONS SUPPORT SPECIALIST - NORMAL, IL

Salary: $70,000 - $75,000

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected].

Job Summary

The IT & Operations Support Specialist plays a critical role in supporting day to day workplace operations at the account. This position serves as a central point of contact for office management needs, basic IT and technology support, guest services, and onsite coordination. The ideal candidate is highly organized, customer focused, tech savvy, and thrives in a fast paced environment where no two days are the same.

This role supports the Eurest team by ensuring smooth workplace operations, an exceptional guest experience, and reliable functionality of ordering platforms, kiosks, and digital tools used throughout the facility.

Key Responsibilities:
Office & Administrative Support
• Serve as the primary onsite point of contact for office operations and administrative needs.
• Manage office supplies, workplace organization, mailing, and general administrative tasks.
• Assist with scheduling, communications, and coordination between internal departments and external partners.
Technology & Digital Tools Support
• Provide first line support for issues related to ordering platforms, kiosks, applications, and basic IT troubleshooting.
• Coordinate with IT teams or vendors for escalated support needs.
• Maintain functionality of digital systems and ensure accurate documentation/reporting of issues.
Guest & Customer Experience
• Welcome and assist visitors, clients, and internal customers with professionalism and hospitality.
• Support onsite tours, special events, or VIP visits as needed.
• Serve as a brand ambassador for Eurest, ensuring a positive and seamless experience for all guests.
Operational Support
• Assist with day to day operational tasks to ensure smooth service flow.
• Collaborate with culinary and operations teams on site needs, communication, and workflow improvements.
• Support compliance with safety, sanitation, and workplace policies.

Qualifications
• 1–3 years of experience in office administration, customer service, hospitality, or operations support.
• Strong communication and interpersonal skills, with a customer first mindset.
• Tech savvy, with the ability to learn digital ordering platforms, kiosks, and internal applications quickly.
• Highly organized, reliable, and able to manage multiple tasks in a fast paced environment.
• Comfortable working with cross functional teams and interacting with guests at all levels.
• Experience in hospitality, foodservice environments, or corporate dining is a plus

Apply to Eurest today!

Eurest is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Eurest are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.