Site Manager

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

The Site Manager is responsible for overseeing daily operations across multiple site locations to ensure service delivery aligns with client expectations and service level agreements (SLAs). This role will focus on team performance, resource management and the ideal candidate thrives in a fast-paced environment, has strong leadership capabilities, and can effectively balance and prioritize time and tasks.
Site Oversight & Performance
• Manage and monitor daily operations across assigned sites, ensuring adherence to SLAs and quality standards.
• Balance time between sites, providing on-site leadership, support, and visibility.
• Ensure appropriate staffing levels and manage site coverage by collaborating with senior leadership.
• Provide direct support in processing tasks or roles when coverage is needed due to absences, time off, or higher than normal workload.
Reporting & Communication
• Lead daily huddles and facilitate communication across teams to ensure alignment on goals and priorities.
• Capture, review, and submit accurate weekly/monthly/quarterly volume and operational reports
• Provides updates to senior leadership including escalations, operational metrics, and staff issues.
Staff Leadership & Development
• Hire, train, evaluate, and develop staff across multiple functions and locations.
• Conduct weekly employee check-ins to assess process understanding and knowledge.
• Lead annual performance reviews and manage time-off requests, payroll approvals, and scheduling.
Client & Process Management
• Address and resolve routine customer issues promptly, escalating when necessary, while maintaining strong client relationships.
• Collaborate with management on identifying and implementing process improvements and operational efficiencies.
• Ensure staff is equipped with up to date training materials and resources to support service delivery
Performs other tasks as assigned by management.

Qualifications:

• 4-Year college degree is preferred; or equivalent experience in related field.
• 2-4 Years progressively responsible work experience managing service/operations unit.
• Strong proficiency in Microsoft Product Suite; Word, Excel, PowerPoint, Outlook, and Teams.
• Exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills; has superior verbal and written customer service skills.
• Demonstrated ability to partner with all levels of management and foster strong working relationships both with internal and external stakeholders.
• Strong analytical skills to assess operations, problem solve, and develop appropriate solutions/improvements.
• Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining, and developing staff.
• Proven track record in a team environment, leading productive relationships with colleagues, team members, management, and clients.
• Strong ability to plan, prioritize, and successfully execute multiple projects and deliverables with little or no oversight.
• Flexible and able to juggle multiple, and at times, conflicting priorities
• Maintains confidentiality while working with highly sensitive materials
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time
• Ability to lift up to 50 pounds

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