Accounts Receivable & Customer Service Representative (Rockford)

Company: Kelley Williamson Company

Location: Corporate

Address: 1132 Harrison Ave, Rockford IL 61104

Position: Accounts Receivable & Customer Service Representative

Reports To: Office Manager

About Kelley Williamson Company

Join a company with deep roots and big opportunities! Since 1926, Kelley's Market has been serving Northern Illinois and Southern Wisconsin as a family-owned convenience store chain. As an ExxonMobil distributor, we're continuously growing and innovating to meet our customers' needs with new products, services, and technology. We pride ourselves on offering top-quality products underscored with outstanding service—and that starts with our team.

What You'll Do

The AR & Customer Service Specialist plays a key role in supporting customer accounts, order execution, and revenue flow within the KW Oil division. This position ensures accuracy across order processing, billing, and accounts receivable while partnering cross-functionally with operations and finance. You will:

Support Customer Orders & Operations

• Accurately enter, validate, and manage customer orders in alignment with product specifications, pricing, and delivery requirements
• Partner with the Sr. Customer Service Specialist to ensure consistency in order accuracy and customer communication
• Coordinate with Dispatch and Warehouse Leadership to ensure timely and accurate order fulfillment
• Proactively identify and resolve gaps related to scheduling, product availability, or delivery execution

Manage Accounts Receivable & Financial Accuracy

• Process and apply incoming payments (check, ACH, and other forms) while maintaining accurate account balances
• Monitor aging reports and proactively support collection efforts on past due accounts
• Perform credit checks and assist with new customer account setup
• Investigate and resolve billing discrepancies in partnership with customers, sales, and finance
• Support account reconciliation, reporting, and month-end close processes, including generating customer statements

Maintain Data Integrity & Documentation

• Ensure accuracy and consistency across invoices, order records, and financial documentation
• Maintain alignment between operational and financial systems
• Develop working knowledge of KW Oil products, pricing structures, and workflows to support execution

Deliver Strong Customer Experience

• Provide timely, professional communication to internal and external stakeholders
• Partner cross-functionally to resolve issues efficiently and maintain service standards

What We Offer

Competitive Compensation

The hiring range for this position is $21 to $24.50 per hour and may be based on education, work experience, knowledge, skills and certifications

Comprehensive Benefits

• Medical & Dental (BlueCross), Vision (EyeMed)

• Flexible Savings Account (FSA)

• Voluntary Life and AD&D

• Voluntary Short-Term Disability

• 401(k) Plan with Annual Matching

Time Off & Work-Life Balance

• Vacation Time

• Personal Time

• Illinois Paid Leave

• Six Paid Holidays

Additional Perks

• Clean, modern, and well-maintained work environment

• Opportunities for advancement within our growing organization

*Benefit eligibility may vary based on position, hours worked, and length of employment. Select benefits may not be eligible until specific milestones have been met. Consult with your Hiring Manager for more information.

Ready to make a real difference with your skills? Apply today to join the Kelley Williamson team!

Compensation details: 21-24.5 Hourly Wage

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