Healthcare Customer Service Representative

LaSalle Network is hiring for a Customer Service Representative with a well-established nonprofit organization that administers healthcare and retirement benefits for union carpenters and their families throughout the Chicago area.

Supporting more than 70 employees across six service divisions, this organization is dedicated to providing exceptional service while helping members navigate health, dental, vision, disability and retirement benefits. If you have a healthcare insurance background and enjoy helping others, this contract-to-hire opportunity offers long-term career potential with a stable organization.

Responsibilities:

• Answer inbound calls from members regarding health insurance and benefit plans

• Assist with benefit eligibility, coverage questions and insurance-related inquiries

• Explain healthcare terminology including deductibles, coinsurance, copays and Explanation of Benefits (EOBs)

• Verify member information and update records accurately across multiple systems

• Research and resolve benefit issues while providing outstanding customer service

• Communicate with members, providers and internal teams to ensure timely resolution

• Maintain detailed documentation while handling confidential information

• Support additional administrative and departmental projects as needed

Qualifications:

• Previous experience in healthcare customer service, insurance or benefits administration

• Experience working in a call center or high-volume customer service environment

• Familiarity with Blue Cross Blue Shield or another commercial health insurance carrier

• Understanding of employer-sponsored health insurance and benefits eligibility

• Knowledge of medical terminology and basic insurance concepts

• Proficiency with Microsoft Office, including Outlook, Word, Excel and Teams

• Strong communication, organization and problem-solving skills

• Ability to accept feedback and work collaboratively in a team environment

• Bilingual Spanish and workers’ compensation experience are a plus

Key Details

• Employment Type: Contract-to-Hire

• Compensation: $20-$21 per hour based on experience

• Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit:

• Location: Downtown Chicago, IL

• Work Model: Fully Onsite (Monday-Friday, 8:00 a.m.-4:30 p.m.)

Ready to put your healthcare customer service experience to work with an organization that makes a meaningful impact? Apply today!

Phoebe Gilbert
Sr. Recruiter

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