Onboarding Analyst

Responsibilities:

Sentinel is looking for an Onboarding Network Analyst to join our team! As an Onboarding Analyst, your primary responsibility is facilitating our customer’s technical transition to Sentinel’s award-winning support services smoothly and without interruption. This role will primarily focus on servicing existing customers by working on service cases to add and remove devices to/from Sentinel's monitoring system, as well as ensuring the monitoring system is able to effectively and successfully monitor the customer's managed equipment. Some project support may be required to onboard new customer accounts, as well. This will include CCNA level route switch configuration and troubleshooting. Working with internal and external IT resources, you will be responsible to ensure the client’s continued satisfaction on their way to receiving Sentinel’s suite of award-winning services. This position can be either onsite or hybrid based out of our Downers Grove, IL office.

• 2-5 years' experience in a networking/security engineering related position
• Experience with building VPN tunnels and experience with Firewalls
• Certifications preferred: CCNA Routing/Switching or CCNP Enterprise, SolarWinds Certified Professional
• Ability to provide CCNA level route switch and firewall configuration
• Experience with monitoring SolarWinds Orion
• Experience in working with a ticketing system
• Experience working in a virtual server environment, VMWare experience is a plus.
• Experience and knowledgeable on VPN and NAT technologies is preferred
• Basic understanding of customer change management and regulatory requirements is required.
• Ability to communicate technical information to non-technical users effectively.
• Bachelor’s degree in a related field is preferred.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$45,000-$70,000 annually

What you get:

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [email protected].

The “Know Your Rights” Poster is available here

Sentinel EEO Policy Statement is available here.