Customer Service Representative
- Provide exceptional customer service through phone and personal contact.
- Resolve or escalate customer inquiries and/or complaints as needed.
- Process counter transactions
- Document and update customer records based upon the interactions.
- Process payments and maintain customer accounts.
- Assist with light collections or handle billing inquiries as assigned.
- Strong data entry skills and attention to detail needed.
- Must be able to work well in a fast-paced environment.
- Provide resolution to gas and /or water service needs of customers.
- Determine that service requests are within the scope of work performed by Company.
- Maintain and manage parts inventory.
- Ensure all paperwork is complete and accurately submitted in a timely manner.
- Take responsibility regarding all aspects of daily tasks and actions.
- Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
- Attend all safety meetings, training and/or in-services.
- Regular attendance at the worksite is required.
- Ability to provide excellent customer service and build rapport with customers.
- Exercise solid organizational and communication skills.
- Good phone skills and computer literacy (MS Office).
- Ability to work independently and effectively manage time.
- Must be dependable with a stable work history.
- Ability to follow verbal and written directions.
- Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
- Effectively collaborate with leadership and employees to establish goals and standards.
- Demonstrate a strong commitment to customer service and safety.
- Ability to be a positive representative of the Company both internally and externally.
- Ability to work with respect and cooperation at all times with fellow employees and customers.
- High school diploma / GED is required.
- Minimum of 3 years of experience in an office environment preferred.
- Customer service or inside sales experience preferred.
- While performing the duties of this Job, the employee is regularly required to:
- Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.
- Perform light lifting of supplies and materials from time to time.
- Communicate with and exchange information verbally and in writing.
- Move about in an office environment.
- Work using repetitive motion.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Work requires physical efforts associated with using the computer and phones to access information.
- Regularly in an office environment.
- Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
- Regularly required to manage a number of tasks at one time.
- Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
- Regularly exposed to sensory demands due to excessive computer use
- The noise level in the work environment is usually moderate.
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