Client Relationship Manager (Commercial Banking)

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Client Relationship Manager (Banking)

Role Summary

Join us as a Client Relationship Manager and help shape high-value client partnerships through strategic guidance, responsive service, and growth-focused solutions.

This role is ideal for a relationship-driven professional who excels at deepening client connections, solving complex needs, and creating long-term value across institutional trust and commercial banking accounts.

Key Responsibilities

• Manages service and relationship needs for institutional trust and commercial banking clients.

• Builds client relationships and identifies opportunities to expand products and services.

• Partners with internal relationship teams to grow shared client accounts.

• Anticipates client needs and delivers tailored solutions.

• Responds to client inquiries and coordinates daily account activity.

• Collaborates across the bank to implement client solutions.

• Maintains accurate documentation of services, procedures, and client communications.

• Develops insight into client goals, business models, and market challenges.

• Advises clients on products, regulations, and market developments affecting their business.

• Promotes relevant solutions and supports successful implementation of new services.

• Supports client profitability and relationship growth.

• Assesses client creditworthiness.

• Travels as needed to support client service and business development.

Qualifications

• College degree or equivalent experience.

• 5+ years of client service experience in financial services or banking.

• Strong knowledge of banking, funds, treasury management, and client relationship management.

• Strong negotiation, leadership, sales, and client service skills.

• Proficiency in Excel, PowerPoint, and reporting tools.

• Knowledge of laws and regulations related to credit, operational, and compliance risk.

• Understanding of portfolio management concepts.

• Technical aptitude with data, systems, and digital tools.

• AML/KYC, APIs, and ISO 20022 knowledge is a plus.

#LI-MG1

#Hybrid

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.