Office claims adjuster

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

We’re looking for people interested in claim adjudication and who are focused on helping our customers while maintaining Ally’s interest. You will be responsible for the investigation, valuation, establishment of exposure, negotiation and settlement property and casualty claims within a predetermined settlement authority. Ensures that all assigned claims are concluded promptly, equitably and economically within the provisions of the policy contract and in accordance with the policy. If you’d like to learn more about what we believe makes this role - and this place - so phenomenal, get in touch.

The Work Itself

• Handles intake of first notice of loss reports.
• Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as
• quickly as possible.
• Negotiates settlement of claims with insureds while following established, authorized settlement authority.
• Handles questions on coverage.
• Maintain a complete and thoroughly documented claim file ensuring claim files are properly documented and all supporting documents are
• attached.
• Uses compassionate communication and persuasive negotiation to ensure a positive customer experience
• Treat customers in a courteous, friendly and professional manner providing timely, thorough, accurate information and assistance.
• Work closely with the field appraisers to ensure accurate and timely damage evaluations.
• Adjusts reserves to accurately reflect the exposure and issue payments to the appropriate parties.
• Identify subrogation and/or salvage situations in a timely manner to protect the interests of the Corporation and request documents needed
• to process titles and salvage of vehicles.
• Handles all claims within the guidelines of the state’s Fair Claims Practices Acts and other Regulations while also ensuring timeliness and KPIs are being met.
• Maintain an up-to-date dairy.
• Maintain necessary licensing and continuing education.
  
  

Skills

The Skills You Bring

• HS diploma or equivalent required. Associate / Bachelor's degree in business related discipline preferred.
• 1+ years in customer service or financial services industry is required.
• Multi-state adjuster licenses preferred but not required.
• 1+ year of prior property and casualty experience preferred.
• The ability to take detail statements and demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan
• Ability to resolve conflicts and empathize with customers is critical, treating customers in a courteous, friendly and professional manner.
• Demonstrate an understanding of insurance law as it relates to claims
• High degree of analytical, negotiation and organizational skills
• Typically requires advanced knowledge of Microsoft Office Programs.
• Leveraging technical expertise and relationships to contribute to strategy and drive business results.
  
  

#DFS

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link:
  
  

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range : $47840 - $65000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.