FIELD SERVICE MANAGER

Job Description

Job Description

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Field Service Manager to join our rapidly growing team at our Bolingbrook, IL location. Field Service Managers manage a team of field service technicians and lead techs for a branch, or portion of a branch, developing and maintaining quality field service.

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Position responsibilities:

• Maintain high standards of customer satisfaction.
• Communicate with customers as needed, to include visits as appropriate.
• Coordinate the work of our forklift technicians acting as a main point of contact.
• Provide field service proposals to customers for recommended repairs.
• Issue purchase orders for outside repairs, as needed.
• Develop and maintain adequate skilled field service tech staff.
• Handle performance evaluations and any disciplinary needs for staff that reports to this position.
• Ensure ongoing technical training is given to the field service techs, as needed. This may be through personal training or through our technical training department.
• Perform as one of the primary decision-makers for field service new hires and terminations. Participate in job interviews for field service positions.
• Ensure company service vans are maintained properly and safely.
• Ensure communications on all matters of importance to staff are shared with staff.
• Approve field service invoicing prior to billing.
• Backup dispatcher(s).
• Enforce safety standards in all areas.
• If responsible for any TM & R accounts, manage these contract accounts, be responsible for meeting contract goals.
• If assigned, manage the New Truck Set-up operation in our Shop, coordinating with new truck set ups with the shop and the CSG group.
• Complete initial investigation and paperwork on any work-related injuries or accidents, including vehicular, if involving subordinates, submit to Corporate.
• Perform other related duties as assigned

Essential skills and experience:

• At least 5 years in material handling service environment, or similar industry.
• Leadership: Demonstrated ability to lead people and get results through others
• Management: ability to organize and manage multiple priorities
• Planning: ability to think ahead and plan over a one-to-two year time span
• Excellent interpersonal, presentation, and communication skills
• Must be able to communicate technically in the products we service.
• Good computer proficiency
• Must hold valid Operators License for powered industrial equipment
• Commitment to company vision and mission

What we offer:

A complete benefit package including:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Interest-free Tool Loans and Tool Insurance
• Uniforms for Technicians
• Subsidies for Safety Boots and Safety Glasses
• Paid Time Off, paid holidays, and more!

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex(including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.

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