Promotions Manager
- Manage client promotions projects, meeting all required deadlines
- Proactive and regular outreach throughout the project phases to internal and external clients
- Client, Product, and Technology Project Management as needed
- Product, Sales, Technology, Operations and Relationship Management liaison as necessary
- Responsible for the overall client satisfaction of assigned projects and clients
- Monitor project delivery to identify areas for improvement and development of actions plans and process documentation
- Manage the project plan and ensure client and internal resources are adhering to the project tasks and timelines as established for each project
- Act as subject-matter expert for internal and external clients
- Client consultation and relationship management, at all levels of an organization
- Project management discipline
- Customer service experience
- Organizational skills and strict adherence to detail
- Effective written and verbal communication and presentation skills
- Creative, flexible, and innovative collaborator and individual contributor
- Planning and scheduling skills, ability to manage multiple priorities
- Problem resolution and critical thinking
- Card payments and / or credit card issuing
- Rewards and loyalty including promotions and campaigns
- Ability to represent technical functionality to non-technical andor business resources.
- Shown success in effectively driving delivery
- Jira/Confluence experience
- Salesforce/CRM experience
- Leadership and coaching experience
- Bachelor's degree or equivalent in relevant work experience
- Minimum 5 years project management or product development, preferable within loyalty, credit cards/payments
- Minimum 3 years relationship management or client-facing support within the financial services industry
- Minimum 2 year leading a team or corporate initiatives
- While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Occasional light lifting is required.
- Occasional out-of-area and overnight travel may be expected and could be up to 25%.
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