Director of Cosmetics

Join Our Team at Chicago Cosmetic Surgery and Dermatology (CCSD) and Chicago Cosmetic Surgery and Research

We are searching for motivated, emotionally invested, and passionate individuals who are committed to lifelong learning and making a meaningful impact in both healthcare and aesthetics. We value team members who are driven by excellence, innovation, and a genuine desire to grow both personally and professionally.

About Us At CCSD, we proudly bring together a team of world-renowned, board-certified dermatologists and plastic surgeons dedicated to providing exceptional care that blends cutting-edge science with patient-centered compassion. Our practice offers a comprehensive range of services-from advanced medical and surgical dermatology to state-of-the-art cosmetic and plastic surgery procedures-all designed to enhance not just appearance, but also overall health and confidence.

Through our retail brand, CSS, we extend that same expertise into skincare, offering products curated and recommended by our medical professionals. Located in the vibrant River North neighborhood, our state-of-the-art facility is a center for excellence in healthcare and aesthetics, surrounded by Chicago's iconic landmarks and creative energy.

Why Join US ? We believe in recognizing and supporting the incredible efforts of our team. You'll enjoy a wide array of benefits, including:

• Generous Medical coverage with up to 75% of employee medical premiums covered by the practice
• Dental and Vision Insurance : Optional plans are available to ensure your health is a top priority.
• 401K With Match: Up to 4% employer match to help you secure your financial future.
• Work-Life Balance: No weekends required, with potential for a four-day work week.
• Product & Service Discounts: Enjoy discounts on skincare products and treatments
• Robust complimentary cosmetic points that can be redeemed for free services.
• Free Skincare Products: Receive frequent free products from our renowned skincare store, Chicago Skin Science.
• Skincare Education: Participate in ongoing education to grow your expertise in skincare, health, and aesthetics.
• A close-knit, supportive team environment that fosters collaboration and camaraderie

What We Value: We're looking for individuals who:

• Are motivated to excel in a dynamic healthcare and aesthetic environment
• Take emotional ownership of their work and genuinely care about the impact they make
• Are lifelong learners who value ongoing education and growth
• Thrive in a collaborative, supportive, and innovative workplace
• Share our commitment to redefining excellence in both healthcare and aesthetics

How You'll Make an Impact By joining CCSD and CSS, you'll play a vital role in delivering comprehensive care and expertise to our patients and clients. Your work will directly contribute to elevating our medical and retail brands, advancing a culture of health, beauty, and wellness grounded in the highest standards of healthcare. Together, we'll continue to set the bar for excellence in dermatology, plastic surgery, and skincare.

Position Summary

Primarily responsible for daily global cosmetic and esthetic operations of the Practice while supporting all aspects of the cosmetic patient experience. Directly oversees the Skin Science, Esthetics, and Concierge teams, staffing, training, and processes. Serves as the subject matter expert, ensuring proper communication between physicians, mid-level providers, associated management teams, and patients.

Essential Functions

1. Leadership and Overall Staff Management

• Daily management and oversight of Cosmetic Concierges, Skin Science Brand Manager and Estheticians, and associated employees and processes
• Oversees the cosmetic, esthetic, and product patient experience
• Oversees cosmetic and esthetic clinic operations, and Store operations in office and on line
• Manages and reviews duties with staff members to ensure they are being completed accurately and in a timely fashion
• Conducts departmental meetings and huddles for effective and efficient work flow
• Hires and trains the Skin Science, Estheticians and Concierge team
• Collaborates with each employee that reports to the Director of Cosmetics; provide performance evaluations that are timely and constructive; coaching, counseling, and analyzing variances; initiating corrective actions
• Support the Skin Science Brand Manager to set up and manage goals of Skin Science ambassadors staff
• Collaborate and partner with CPA to communicate Profit and Loss, reports, weekly goals to meet quarterly bonuses for Skin Science ambassador, Estheticians and Concierge teams
• Evaluate and utilize supervisory techniques to solve problems and implement interventions where required
• Demonstrates initiative and independent critical thinking skills when both working independently and while leading a team
• Ensures business goals, deadlines and performance standards are met
• Treats all patients and other staff members with respect
• Attends and contributions to meetings as required
• Ensures and delivers appropriate training for staff as required

1. Inventory Management:

• Oversees weekly, bi-weekly, monthly, quarterly and/or as needed inventory analysis; identifies and resolves discrepancies and problems
• Communicates quarterly with Medical Director, providers, estheticians, cosmetics retail store staff, and marketing on new items for review and/or discontinuing, shares final decisions with all staff
• Review and manage the backbar products, cosmetic consumables inventory stock monthly.
• Send purchase orders to the appropriate approvers, and order the approved inventory
• Manages and audits physical counts of retail products, backbar products, cosmetic consumables to be performed monthly.
• Serve as a backup when necessary

1. Administrative

• Runs and analyzes monthly, quarterly and annual cosmetic procedure and device reports with Medical Director or Practice Administrator
• Create, review and communicate actionable initiatives derived from reports related to the Skin Science, Esthetician and Concierge team
• Reconcile the monthly expenditures
• Advises departments and practice on pertinent cosmetic/esthetic information and updates
• Manages patient elements of the NexSpa module of NexTech (gift cards, coupons, CCSD Reward Program, NexTech Memberships)
• Provides KPI information to providers as directed
• Oversees equipment and preventive/annual maintenance, and coordinate repairs
• Coach and guide with the development and coordination of plans and procedures for cosmetic and esthetic operations

• Demonstrates continuous effort to improve cosmetics, esthetics and skin science operations, and streamline work processes
• Prepares and presents formal and informal instruction to staff members
• Assists in the management of approving and scheduling employee treatment, accounting for staff points available, provider times available and order in which requests are received.
• Coordinates employee/patient treatment for training activities as required.
• Updates own job knowledge by participating in educational opportunities
• Keeps abreast of trends in market, share new ideas/products with Practice Administrator and/or Medical Director
• Provides strategic planning for CSS with Medical Director and Practice Administrator

• Thoroughly understands of inventory and information systems policies and procedures; creating and updating pertinent Standard Operating Procedures (SOPs) annually

• Analyzes costs, pricing, variable contributions, sale results and the company's actual performance compare to business plan/budgets
• Ensures adherence to approve budget, obtaining final approval from Medical Director
• Works closely with the Medical Director, Practice Administrator and other leadership to ensure smooth operation workflow
• With the marketing team, updates in-office materials and training materials
• Other duties as assigned by the Medical Director or Practice Administrator

Skills, Knowledge and Abilities

• Encourages cooperation and be an example of a team player
• Motivates staff members to effectively complete tasks
• Resolves conflict positively
• Identifies staff strengths and address opportunities for improvement, train accordingly
• Promotes feedback from staff members for quality improvement
• Understands a patient's needs and concerns
• Demonstrates understanding of patient billing and upfront collections
• Encourages cooperation and be an example of a team player
• Maintains professional image through appropriate attire and grooming
• Performs other duties as needed by the Practice

Qualifications and Education

• A minimum of 7-10 years in a supervisor/leadership role
• High level of computer skills
• Exceptional customer service, communication skills and general etiquette
• 365 Microsoft Office
• Ability to manage multiple tasks simultaneously
• Must be able to lift/carry up to 20 pounds
• May be required to stand for long periods of the day

Preferred

• 10 years minimum leadership experience in a medical cosmetic setting
• NexTech experience

EQUAL OPPORTUNITY STATEMENT: Decisions and criteria governing the employment relationship with all employees at Chicago Cosmetic Surgery and Dermatology are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.