Assistant Front of House Manager

Job Title: Assistant FOH Manager

Job Description:

The Assistant FOH Manager will be a champion of hospitality and ensure a consistently excellent guest experience at Floriole. They will assist in guiding the team by modeling excellent service and taking diligent care of the cafe, the food we serve, the guests, and the team. The right individual will assist the FOH Manager in ensuring execution of Floriole policies, procedures, expectations, and standards. The Assistant FOH Manager will work closely with the leadership team to fulfill operations tasks and big picture strategies. They will act as an owner of the guest experience, team performance, and operational standards, taking initiative to address issues and drive solutions without waiting for direction. In addition to demonstrating an undeniable knack for providing warm hospitality, the ideal candidate will possess strong leadership, creative problem-solving, and interpersonal skills to empower the FOH and Support teams to support Floriole’s continued success and growth.

Main Duties & Responsibilities:

• 80% on-the-floor work, 20% administrative
• Reports to the FOH Manager & General Manager.
• Understands & upholds Floriole's mission statement & guiding principles
• Proficiency in all stations: Barista, Register, Online, Pack, Hospitality
• Provides excellent hospitality and maintains Floriole standards set forth by the FOH Manager.
• Fulfills beverage & food orders efficiently and accurately.
• Fills in for the FOH Manager when necessary.
• Models and assists in training new and existing team members on coffee bar duties, customer service and hospitality standards, sales techniques and strategies, sanitation and food safety, and other FOH tasks.

• Assists in facilitating training and coaching for new and existing Support team members on daily, weekly, and monthly tasks & responsibilities.

• Observes and assesses station and team flow and works with FOH Manager to optimize team performance.
• Leads by example and consistently models Floriole's values and standards.
• Demonstrates sound judgment and decision-making when leadership is not present.
• Takes ownership of shifts, proactively identifying issues and resolving them before they impact guests, team members, or operations.
• Assists in facilitating communication and teamwork between the FOH & Support teams to ensure efficient execution of tasks, excellent hospitality, smooth and successful service flow, and care and keeping of the dining room and other relevant aspects.
• Works with FOH Manager & GM to coordinate and execute public and private events.
• Assists in orchestrating service flow day-to-day and during busy times and holidays.
• Communicates effectively across departments and demonstrates capacity to follow up and follow through with tasks and lines of communication.
• Follows and observes compliance of Floriole systems and procedures, and works with FOH Lead, GM, and Head Baker to improve these systems as necessary.
• Facilitates and executes beverage R+D with FOH team members.
• Facilitates and executes the accurate ordering, receiving, labeling, storing, and FIFO-ing of all FOH product inventory.
• Understands and upholds Floriole standards when it comes to quality control of food and beverages; takes necessary corrective steps to maintain product standards.
• Ensures dining areas & workspaces are neat, clean and sanitary.
• Continually improves knowledge around all menu items and assists in ensuring the FOH team has all necessary product knowledge.
• Assists with and participates actively in team meetings and events, and solicits active participation from team
• Must be able to lift 50 pounds, go up and down stairs and work standing for long periods of time.

Job Details:

• Full-Time Position
• Weekends and Holidays are a must.
• Shifts are Tuesday - Sunday between 7am - 4pm ( subject to change )
• $18 hour +tips ($250 weekly tips)
• Eligible for health insurance after 60 days (50% employer contribution).
• Up to 80 hours combined sick and PTO accrued annually

The Success Patterns for this position are:

• Demonstrates a keen interest in learning and a desire to continually improve.
• Strong interpersonal skills and a love for connecting with people.
• Experience working in customer service or retail. Experience working in a food service environment is preferred. Barista experience preferred. Leadership experience preferred.
• Experience using a Point of Sales system. Square preferred.
• Leadership experience preferred.
• IL Food Handler Certificate required.
• Servsafe Manager City of Chicago Certificate preferred.
• Servsafe Allergen Certificate preferred.

To Apply:

• Email [email protected]
• Please write in subject line Assistant FOH Manager
• Please attach a cover letter and your resume as a PDF document.
• Include 3 references (name, phone number, email and work relationship)
• Tell us why you want to work at Floriole.