Implementation Specialist (Restaurant / SaaS) (Chicago)

Russell Tobin & Associates is currently seeking a Launch Specialist to work for one of our top global tech clients! As a Launch Specialist you will support the onboarding and success of restaurant partners for its growing white-label platform. This role is highly hands-on and travel-focused, working directly with merchants to implement digital ordering solutions, train staff, and ensure a seamless onboarding experience.

Pay: $49-$51/hr. depending on experience

Location: Chicago, IL (hybrid)

Key Responsibilities

• Lead end-to-end onboarding for restaurant partners, from setup through launch
• Travel to restaurant locations to support in-person implementation and training
• Train staff on digital ordering platforms and SaaS tools
• Configure and deploy company systems for new merchants
• Partner cross-functionally with Sales, Account Management, Product, and Operations teams
• Identify workflow improvements to drive adoption and maximize merchant success
• Create training materials and onboarding resources for restaurant teams

Qualifications

• Bachelor's degree or equivalent work experience 5+ years of work experience in restaurant/bar management, customer support, or hospitality
• Strong customer-facing and relationship management skills
• Experience training or onboarding users on tools/platforms
• Highly detail-oriented and adaptable in fast-paced environments
• Willingness to travel frequently (regional + national)
• Spanish is a plus

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.