IT Technician

Full-time

Description

Ipsen is a Drug Free Workplace We Offer

• Benefits Day 1
• Generous 401k Match
• Paid Time Off
• Tuition Reimbursement

The IT Technician will be responsible for installing, maintaining, and repairing the hardware & software components of Ipsen’s IT environment. This position plays a key role in providing support for all areas of IT. The incumbent will update systems, troubleshoot problems, and provide hands-on support for IT issues within our organization.

Essential Duties and Responsibilities

• Provides technical support via phone or email to corporate and remote users of computer applications and hardware (e.g., PCs, Phones, Printers, Mobile Phones). Investigates and resolves user issues. Troubleshoots software, hardware, and network issues.
• Provide orientation and guidance to new and existing users on how to operate Ipsen software and equipment.
• Assists users and provides support for personal computers/peripherals. Also completes ordering, tracking, imaging, and deployment for the IT department.
• Assist with the design, implementation, and ongoing support of new software and features.
• Collaborates with other IT functions including network services, software systems and/or application development in order to restore service and/or identify problems.
• Organize and schedule upgrades and maintenance, occasionally during non-business hours.
• Assists in the purchase of PC’s and PC components.
• Create and update technical documentation such as user work instructions and departmental KB articles.
• Documents solutions to problems and recommends fundamental changes to systems configurations to prevent recurrences.

Requirements

Knowledge, Skills and Abilities

• Strong customer service skills and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of user without being prompted.
• Proficient knowledge of printers, desktops, laptops, IP phones, and mobile devices.
• Strong knowledge of Windows operating systems and Microsoft Office desktop applications
• Ability to problem solve, learn quickly, and multi-task.
• Good verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Ability to work overtime as required to support IT upgrades, services or troubleshooting.

Education and Experience

• High school degree or equivalent required. Advanced education preferred. (Associates or Bachelor's degree in computer science, information systems or related field)
• Related Certification(s) is a plus (e.g. CompTIA A+, Microsoft Certified IT Professional)
• A minimum of two years of previous IT experience required.

Physical/Visual/Mental/ Environmental Factors

The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Regularly required to sit and use hands and finger dexterity.

2. Occasionally required to stand, walk, reach with hands and arms.

3. Occasionally required to lift up to 10-30 pounds.

4. Regularly requires close vision, hearing and talking.

5. Exposure to moderate noise level while in office.

6. Occasionally required to crawl or stoop.

7. Occasionally required to climb a ladder which could be up to 10-12 feet in height.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Salary Description

$26.00 - $32.00 p / h DOE + Profit Sharing Bonus