Director, IA Onboarding Experience

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

GEICO is seeking a Director, IA Onboarding Experience. This role will be responsible for the development and implementation of a seamless, integrated, and engaging onboarding, licensing and acclimation strategy that aligns with IA tenants of easy, flexible, and reliable. The successful candidate will be innovative, operate with a sense of urgency, effectively manage a broad set of stakeholders, and demonstrate a track record for developing a data informed and tech enabled solutions that prioritize the agent experience and organizational goals.

This leadership role will be critical to ensuring a seamless new agent experience and successful first impression of GEICO from day one of the agent engagement. You will design a best-in-class structured approach to all that is encompassed in agent readiness to write business with GEICO.

Our pledge is to offer Great Company, Great Careers, Great Rewards and Great Culture and as a leader of this function, you’ll be a key part of pulling GEICO’s value proposition through in all aspects of the onboarding process and experience.

Key Responsibilities:

• Modernize Agency Onboarding Experience: Develop vision, strategy and roadmap for GEICO onboarding and acclimation

• Stay Current on Industry Trends: Keep up to date with advancements and conduct analysis to identify trends, opportunities to improve agency onboarding experience.

• Collaboration and Stakeholder Engagement: Collaborate with business and functional leads on key processes including pre-boarding activities, technology and laptop set-up, training, and orientation, to ensure alignment between solutions and organizational goals

• Data-Driven Decision Making: Utilize analytics and feedback mechanisms to continuously measure and improve learning effectiveness, adjust programs, and demonstrate impact on key objectives – agency engagement, performance, and retention.

• Create Scalable Solutions: Design onboarding and acclimation processes and solutions that are scalable and adaptable across various agent types, hierarchies and deployment

• People Leadership: Sets goals, provides direction, and provides coaching and feedback to help team members (direct/matrix) develop and achieve results. Directs the activities of the Help Desk team toward just in time outreach, proactive vs. reactive and listening post/feedback look for continual improvement.

• Strategic Transformation Leadership: Develop and execute a strategic vision for transitioning from traditional onboarding approaches to a modern, agent experience centric model that enhances engagement and retention and accelerates agency acclimation and impact, while ensuring buy-in from all levels of the organization to facilitate smooth transitions to new practices.

• Compliance Management: Keep abreast of legal requirements and industry best practices to ensure compliance.

• While core responsibilities will focus onboarding and licensing: Partnership across sales enablement strategy to deliver in class agent experience is imperative.

Basic Qualifications:

• Proven experience managing and transforming modernizing new hire onboarding programs in dynamic large organizations

• Strong analytical skills with experience using data to measure and enhance program effectiveness
  Outstanding communication and collaboration skills with ability to work cross functions and influence stakeholders at all levels

• Detail-oriented and able to maintain high levels of accuracy in documentation.

• Creative and forward-thinking mindset

• Strong program management skills

• Demonstrate strong agility and bias for action

• Knowledge of HRIS and other commonly used onboarding software.

Annual Salary

$121,975.00 - $229,600.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.