Floor Manager

Job Summary:

Chicago Waffles is seeking an experienced and highly organized Floor Manager to oversee daily front-of-house operations and ensure exceptional guest experiences. The Floor Manager plays a key leadership role on the floor by supervising staff, maintaining service standards, resolving guest concerns, and ensuring smooth coordination between front-of-house and back-of-house teams. The ideal candidate is calm under pressure, detail-oriented, and committed to operational excellence and team accountability.

Key Responsibilities: Floor & Guest Management:

• Oversee day-to-day front-of-house operations during assigned shifts.

• Ensure guests are greeted promptly and receive excellent service throughout their visit.

• Address and resolve guest concerns or complaints professionally and efficiently.

• Monitor service flow to maintain speed, quality, and consistency.

Staff Supervision:

• Supervise servers, food runners, hosts, and support staff during service.

• Assign sections, manage breaks, and adjust staffing based on business volume.

• Ensure staff adherence to Chicago Waffles service standards and policies.

• Provide real-time coaching, feedback, and corrective guidance as needed.

Service Standards & Quality Control:

• Ensure proper food presentation, accuracy, and timely delivery.

• Monitor table maintenance, cleanliness, and overall dining room appearance.

• Enforce uniform, hygiene, and professional conduct standards.

POS & Cash Handling:

• Assist with POS issues, voids, comps, and discounts in accordance with company policy.

• Oversee accurate order entry and payment processing.

• Ensure proper cash handling procedures are followed.

Communication & Coordination:

• Act as a liaison between front-of-house and kitchen teams.

• Communicate effectively with expeditors and cooks to manage pacing and priorities.

• Relay operational updates and shift expectations clearly to staff.

Opening & Closing Duties:

• Perform or oversee all opening and closing procedures.

• Ensure checklists are completed accurately and thoroughly.

• Secure the restaurant, verify cleanliness, and confirm readiness for the next shift.

Problem Resolution:

• Handle staffing issues, service delays, and unexpected challenges calmly.

• Make quick, informed decisions to maintain smooth operations.

• Escalate issues to upper management when necessary.

Qualifications: Essential:

• Previous experience in a supervisory or management role in a breakfast, brunch, or high-volume daytime restaurant.

• Strong leadership, communication, and interpersonal skills.

• Excellent customer service and problem-solving abilities.

• Ability to multitask and manage a fast-paced environment.

• Punctual, dependable, and professional.

• Knowledge of POS systems and front-of-house operations.

• Ability to work flexible schedules, including weekends and holidays.

Desirable:

• High School diploma or equivalent.

• Basset Certification.

• Food Handler Certification.

• Hands-on experience in a breakfast or brunch-focused restaurant.

• Bilingual (Spanish preferred but not required).

Physical Requirements:

• Capable of enduring various physical movements throughout the work areas.

• Stand and/or walk continuously during the shift.

• Lift, carry, push, or pull items weighing up to 50 lbs.

Essential Job Functions:

• Adherence to all Chicago Waffles policies and service procedures.

• Maintain complete knowledge of all menus, promotions, and restaurant operations.

• Ensure consistent execution of service standards across all shifts.

• Uphold cleanliness, organization, and safety in all front-of-house areas.

• Perform all required opening and closing duties as assigned.

Secondary Job Functions:

• Assist other restaurant employees as needed.

• Participate in management meetings, training sessions, and menu tastings.

• Support onboarding and training of new front-of-house employees.

How to Apply:

Please submit your resume, references, and a brief cover letter outlining your relevant experience to [email protected] or send a text message to (773) 441-3700 ( DO NOT CALL ).
Please mention the position you are applying for.

Incomplete applications will not be accepted.