Technology partner support engineer

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Technology Partner Support Engineer at iManage Means

You will be making a real impact across the business by ensuring our technology partners are fully supported, empowered, and successful. In this role, you’ll bridge the gap between innovative solutions and seamless partner experiences—supporting integrations, streamlining operations, and enhancing the reach of the iManage ecosystem.

We are seeking a motivated and detail-oriented employee to join our Technology Partner Team. As part of this role, you will be responsible for various administrative tasks under the guidance of the Tech Partner Team. The ideal candidate should be organized, adaptable, and eager to contribute to our dynamic work environment.

Here is what one of our leaders, Dean Leung, Executive Vice President of Digital Enablement and Communities, has to say about the opportunity{{:}} ”A big selling point of the role is that you’ll be contributing to a program that drives our platform and ecosystem growth, so there is a huge potential for impact across the organization. Additionally, this role will grant you a broad exposure to various areas of the business, setting you up for strong growth opportunities as you progress.”

iM Responsible For

• Registering new OAuth 2.0 applications and applying updates within our Cloud while ensuring accurate documentation and compliance with company protocols.
• Working closely with the Documentation and Technology Partner teams to update articles on our Help Center.
• Maintaining and ensuring the accuracy of the catalog of applications which integrate with iManage’s platform.
• Executing outreach campaigns as directed by the Technology Partner Team.
• Communicating effectively with external partners via email, newsletters, or other channels.
• Collaborating with Channel Program Managers to review and administer changes in our partner catalog.
• Maintaining accurate records and ensure consistency across platforms.
• Generating reports to track ticket trends in Zendesk while collaborating with the Technology Partner Manager to identify areas for improvement.
• Assisting Channel Program Managers in reviewing, auditing, and managing data in Salesforce.
• Ensuring data integrity and compliance with established guidelines.
• Supporting the onboarding and offboarding processes for Technology Partners.
• Coordinating account setup, access permissions, and necessary documentation.
• Undertaking tasks assigned by Channel Program Managers.
• Maintaining organized records and assisting with ad hoc requests.

iM Qualified Because I Have

• 1-2+ years of relevant work experience.
• An undergraduate bachelor’s degree in information systems, or a related field/equivalent work experience.
• A technical acumen and interest in career growth/development within the SaaS space.
• High attention to detail, with strong organizational skills and the ability to handle repetitive tasks accurately and efficiently.
• Strong communication skills and comfortability collaborating with cross-functional teams.
• A willingness to adapt, learn and take ownership of assigned responsibilities.

Bonus Points If I Have

• Familiarity with Salesforce, Zendesk, and other similar enterprise tools.
• Completed any Cloud or API (or OAuth) certifications.
• Exposure to any support ticketing tool and a genuine interest in APIs.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

The overall US annual base salary range for this position is $70,000-$90,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.

About iManage
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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