Marketing & Sales Specialist

Job Description

Job Description

We are seeking a Marketing & Sales Specialist to research, develop, and implement marketing and sales strategies and create long-term, trusting relationships with our customers.

The role is to oversee our customers, monitor and improve content on our website and social media accounts, develop new business from existing clients, and actively seek new sales opportunities.

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Qualified candidates will have the following skills/qualifications:

· Sales and/or marketing experience

· Excellent communication and interpersonal skills

· Computer proficiency to create detailed reports, sales documents, spreadsheets, & professional presentations

· Proficiency in Microsoft 365, Excel, Teams, PowerPoint, Outlook

· Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail

· Self-starter with ability to multi-task

· Extremely organized, responsible, and detail oriented

· Desire to learn and thrive

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Position responsibilities include, but are not limited to:

· Contribute information, ideas, and research to help develop marketing strategies

· Develop sales strategies and approaches for various products, such as special promotions, events, etc.

· Collaborate with team to identify and grow opportunities with existing and new clients

· Clearly communicate the progress of monthly/quarterly initiatives

· Manage and execute the brand image of the company

· Review the performance of company’s marketing campaigns and strategies through evaluating key performance metrics

· Adhere to company policies and procedures

· Local travel during work hours

· Ability to lift 50 pounds at times

· Other duties as assigned

Company Description

Helping Hand IT is a leading provider of IT services to the small business enterprise segment. The Technical Support role at Helping Hand IT means you are on the front lines supporting client’s IT needs. Support activity may be completed from your desk using web-based technologies or may also require onsite visit and resolution. Work activity may include but is not limited to:

•\tWorking with clients to identify computer problems and advising on the solution
•\tAccurate recording of customer contact, support issues, and resolutions
•\tIdentification of common trends and underlying problems through ticket analysis
•\tTravel onsite to client’s location for support, etc. when necessary
•\tTroubleshooting and repairing faulty equipment
•\tSupport sales process for technical evaluations and presentations
•\tOther work as deemed necessary according to business needs

Company Description

Helping Hand IT is a leading provider of IT services to the small business enterprise segment. The Technical Support role at Helping Hand IT means you are on the front lines supporting client’s IT needs. Support activity may be completed from your desk using web-based technologies or may also require onsite visit and resolution. Work activity may include but is not limited to:\r\n\r\n•\tWorking with clients to identify computer problems and advising on the solution\r\n•\tAccurate recording of customer contact, support issues, and resolutions\r\n•\tIdentification of common trends and underlying problems through ticket analysis\r\n•\tTravel onsite to client’s location for support, etc. when necessary \r\n•\tTroubleshooting and repairing faulty equipment\r\n•\tSupport sales process for technical evaluations and presentations\r\n•\tOther work as deemed necessary according to business needs