Functional Analyst

RCF Information Systems, Inc ( RCF ) has open positions for Functional Technicians/Analysts to work the Air Mobility Command and Control for the Global Decision Support System (GDSS) Functional Help Desk at Scott AFB, IL.

Note: Secret Clearance is Required.

Must have military experience and/or knowledge in any of the six services. Knowledge in military aviation is a plus. Experience with GDSS is highly desired. Additional experience in any of the following areas is very helpful: Air Operations Center (TACC or other AOC), Current Operations, Crew Scheduling, Base Operations, Flight Management, Crew Member, Aircraft Maintenance Operations, Logistics Support, Air Refueling, and Weather.

New hires will be manning a 24/7 Functional Help Desk, supporting MAF C2 Systems Worldwide. We are very experienced and willing to work with ANG and AFRC member’s commitments.

If you are interested in applying please let me know, and we can send you additional information regarding the positions. I can be reached at [email protected] or 937-422-0498.

POSITION: GDSS FHD Analyst/Technician

LOCATION: Scott AFB, IL

SUMMARY: Provides Functional Expertise for Command & Control (C2) Systems for DOD users of classified and unclassified C2 Systems, Secret Clearance required.

DUTIES:

• GDSS FHD personnel provide the following Command & Control (C2) Systems Services for classified and unclassified GDSS users.
• Subject matter expertise for end users with assistance on GDSS application functionality, C2 operational issues related to user inputs to and outputs from the GDSS, and related user productivity (e.g., reduce user actions/inputs to complete a task).
• System/application and database access account management services for GDSS and the MEIS.
• Assist users with understanding the system and procedures necessary to accomplish user's tasks.
• Supply functional helpdesk (FHD) support for the continuous operation of the fixed and deployed systems for approved users in or supporting the Active Duty, Guard, and Reserve units.
• Interface and coordinate Remedy trouble tickets with appropriate points of contact to resolve problems or issues.
• Receive, log, troubleshoot, and resolve problems; provide functional operator help desk support.
• Log all tickets within Remedy.
• Operational validation for GDSS using GDSS user manual, release fielding plan, and approved test cases.
• End user assistance on C2 issues in support of HQ AMC participation in the Chairman’s Exercise Program (CEP), Joint Exercise Program (JEP) and Joint National Training Capability (JNTC) exercises.
• Provide centralized GDSS C2 Systems Services 24 hours a day/7 days a week. (This is a shift work position).
• Support to applications include: Mobility Air Forces (MAF) C2, Mission Planning and Air Refueling, Aircraft Management and Logistics, Aviation Operations Resource Management (AvORM), Mission Management and Execution, Sequence of Events, Flight Management, Flight Planning, Crew Management, Location Management, Air Tasking Order Integration, Weather, and Diplomatic Clearance Management.

REQUIRED SKILLS/EDUCATION:

• Bachelor’s Degree and 2 years related experience, or...
• An Associate’s Degree and 4 years related experience, or...
• No degree and 6 years of general experience, of which at least 3 years must be specialized experience.

NOT REQUIRED, but PREFERRED SKILLS/EDUCATION:

• GDSS operator experience.
• Air Force Command & Control (C2) experience.
• Mobility Air Forces (MAF) experience.
• GDSS operator experience.
• MAF Command and Control experience.
• Help Desk or Training experience.
• DOD 8140 certification Information Assurance Technical (IAT) Level I, (CompTia A+).

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Work Location: In person