Ocean Export Agent (Elk Grove Village)

Role & Responsibilities:

• To perform district ocean export operations and provide all associated documentation.
• Work closely with sales and account managers in order to respond expeditiously to customers needs.
• Communicate to customers, carriers and other offices/agents in a quick and thorough manner
• Coordinate bookings and documentation with carriers/co-loaders, shippers and sales responsible person or office.
• Originate documentation with Shippers Letter of Instruction (SLI) and/or Letter of
• Credit for accuracy of:
• shipper/consignee marks and numbers.
• calculations of weight, volume, dimensions, inland cartage and freight charges/
• goods description/clauses and delivery terms, and also check Third Party documents for correctness.
• ensure billing for services is rendered by completing all accounting procedures and data entries properly.
• documents (both payable and receivable) are completed accurately and forwarded in a timely manner.
• Complete all outbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.
• Trace lost freight and shortages; to follow-up with shipping lines and inform all stations/agents involved of these actions. File preliminary notices of claim.
• Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the Accounting department to properly credit and bill A/R and A/P.
• Perform cargo tracking with carrier/co-loader to ensure cargo confirmed on board and also confirm on board at transshipment point.
• Complete all tracking and billing milestones as set forth by company guidelines.
• Perform any other duties that may be assigned by the Department Manager/District Manager.

Qualifications:

• Some college or AA degree from an accredited college.
• Minimum 1-2 years of experience in F/F Ocean operations processes and procedures.
• Proven ability to communicate effectively with clients and vendors.
• Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.
• Proven ability to suggest and implement corrective actions in case of issues that may arise.
• Ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
• Ability to think creatively and strategically to solve complex problems.
• Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.