Customer Service Representative
- Answer incoming customer calls and provide prompt, courteous assistance.
- Accurately review and enter customer orders into the Oracle system.
- Ensure all order details and customer account information are correct and up to date.
- Communicate proactively with customers regarding order status, shipment updates, and account inquiries.
- Respond promptly to customer questions and resolve issues in collaboration with internal departments.
- Support key OEM customer relationships and Vendor Managed Inventory (VMI) programs by following established processes and requirements.
- Maintain knowledge of product offerings, pricing, delivery schedules, and promotional programs to assist customers effectively.
- Participate in team initiatives to improve processes and enhance the overall customer experience.
- Document interactions and maintain accurate records in accordance with company standards.
- High school diploma or equivalent.
- 2+ years of experience in customer service, order management or related role.
- Excellent communication, interpersonal and organizational skills with emphasis on customer service.
- Ability to multitask and prioritize work schedule.
- Ability to take responsibility for quality and quantity of work performed.
- Ability to effectively write and read English.
- Excellent verbal and written communication skills.
- Strong problem solving skills and ability to react quickly to resolve problems.
- Strong attention to detail.
- Ability to work both independently and collaboratively as a team towards mutual objectives.
- Knowledge of MS Office Software.
- Oracle experience preferred.
- Must be able to work overtime as needed.
- Other duties assigned.
- Competitive compensation, holiday pay, and paid time off
- Great benefits package that includes health, vision, and dental insurance
- 401(k), plus matching
- Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
- Employee referral program
- Tuition reimbursement program
- Employee assistance program
- Exciting, fast-paced environment where you could make a true impact
- Opportunities for career advancement within our business unit and across all other AMETEK business entities
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