Dispatcher (Refrigeration Technicians)

Job Description

Job Description

Empire Cooler Service, LLC

Dispatcher

Job Description

Empire Cooler Service has been the leading supplier of refrigeration and ice making equipment in the Chicago area since 1932. We lease and service equipment to the restaurants, hotels, hospitals, schools, warehouse, corporate office and more throughout the continental United States. We are a “white-glove service company” whose goal is to anticipate and exceed our customer's needs in this ever-changing hospitality market.

Job Summary:

The Dispatcher will provide logistical support to technicians to help them manage their schedules so that we can continue to provide the high touch “white glove” service that our customers expect of us. A major challenge for this position is remaining flexible to ensure that performance goals are met in spite of operational challenges such as: vehicle shortages, staffing levels, and inclement weather conditions.

The ideal candidate will possess strong organizational skills and ability to multitask. The ability to respond to customer complaints and handle conflict in a professional and effective manner is essential.

Essential Job Duties and Responsibilities:

The Dispatcher will:

· Schedule and maintain organized efficient routes that will ensure the safe and efficient operation of all service calls

· Ensures technicians’ adherence to schedules

· Provide status updates to our customers especially when changes or updating of routes may impact technician arrival time

· Follow up with customers after service calls are closed to ensure they are 100% satisfied

· Keep records of customer interactions, process customer accounts and file documents

· Coordinate with other departments to ensure customer satisfaction

· Utilize problem-solving abilities along with a can-do attitude to creatively “think outside of the box” when approach to issues presents a challenge.

· Recommend and implement appropriate action plans for process improvement.

Minimum Job Experience and/or Training:

· 3-5 yrs. experience as Route Scheduler / Dispatcher required

· Excellent communication skills (written and verbal)

· Accuracy and high attention to detail

· Ability to multi-task various assignments

· Self-starter with above average work ethic, committed to entire team success.

Computer skills:

· Highly Proficient level of knowledge of MS Office programs

· Knowledge of dispatching software highly desirable; Experience with ESC a definite plus!

Benefits:

• Medical / Dental / Vision coverage following 30 days of employment.
• Flexible Spending Account
• Company-paid Term Life Insurance / AD&D / Short-Term Disability
• Voluntary Term Insurance
• Vacation, Floating Holidays and Sick Time (PTO)
• Commuter Benefits
• 401k

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.