Receptionist Galleria Dermatology
- Galleria Dermatology, Loves Park IL
- 80 Hours/2 Weeks
- Monday - Friday, Day Shift Responsibilities: Essential Duties and Responsibilities Clerical
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Monitors visitor access and issues passes when required.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Orders, receives, and maintains office supplies.
- Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Performs other clerical duties as needed. Epic Scheduling and Registration
- Schedules patient appointments
- Responsible for EMR Electronic Medical Records registration /check-in processes in Epic .
- Loads, verifies and updates patient demographics.
- Scans, loads and verifies insurance coverage.
- Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
- Reviews all Alerts in Epic and refers patient to a PFC when necessary.
- Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
- Provides patient with an estimated self-pay obligation when appropriate.
- Performs cashiering functions/online payment posting within Epic.
- Processes payments and deposits by adhering to the system's Cash Handling Policy.
- Completes daily closing report and balances their individual cash drawer at the end of each day.
- Performs petty cash count in and out daily and records appropriately.
- Assist patients with MyChart signup and activation.
- Replies to MyChart messages in a timely manner, closing messages when complete.
- Safeguards patient privacy and confidentiality per MHS policies.
- Preps Routes daily for upcoming appointments for frontline registration.
- Reviews daily work queues and corrects identified patient registration errors.
- Utilizes Epic waitlists based on provider preference.
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