Scheduling & CSR

Job Description

Job Description

Job Title: Customer Service Representative & Scheduler

Company: Kenney's Pest Control
Location: Moline, IL 61265
Position Type: Full-Time, Entry Level

About Us:
Kenney's Pest Control is a trusted, industry leader provider of pest management services dedicated to keeping our community safe and pest-free. We've been in business for 53 years and are a well known small business here in the Quad Cities. As we continue to grow, we are looking for a detail-oriented, cheerful and enthusiastic Customer Service Representative/Scheduler to join our team. This is an entry-level position ideal for someone with a passion for providing excellent customer service and supporting daily operations. The position may also offer the opportunity to assist in marketing efforts, working with the marketing director to support our outreach.

Job Responsibilities:

• Customer Service: Handle inbound customer inquiries via phone, email, and online channels, providing accurate and timely information about our services with a cheerful, upbeat attitude. You will also be educating the customer on types of insects, types of treatments, and follow-up expectations.
• Scheduling: Manage customer appointments, including coordinating schedules with technicians and confirming bookings.
• Data Entry & Office Support: Perform data entry and maintain accurate customer records in our system.
• General Office Tasks: Assist with administrative duties such as mailings, filing, answering e-mails and organizing customer information.
• Marketing Support (Optional): Assist the marketing director with various tasks, such as social media updates, content creation, and basic marketing initiatives to increase customer engagement and brand visibility.

Key Skills & Qualifications:

• Experience with MS Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Drive, Gmail).
• Familiarity with mainstream desktop and mobile applications.
• Strong typing/keyboarding skills and attention to detail.
• Excellent communication skills, both written and verbal. Willingness and ability to ask questions.
• Ability to prioritize and handle multiple tasks in a fast-paced environment.
• A desire to learn and the ability to retain the information provided.
• Interest in marketing and social media is a plus.
• Previous office or customer service experience is a plus but not required.

Why Join Kenney's Pest Control?

• Competitive salary and benefits package. Options for bonuses and pay raises.
• Gain hands-on experience in both customer service and office administration.
• Opportunity to learn about the pest control industry and support marketing efforts.
• Friendly and supportive team environment; we're like family!

How to Apply:
Please submit your resume and a brief cover letter explaining why you're a good fit for the role to [email protected], or apply online. We look forward to hearing from you!

Kenney's Pest Control is an equal opportunity employer.