Director - Airport Operations - Station Operations Center

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Description

Key Responsibilities:

Lead all aspects of approximately 150 employees including the ORD SOC and Move Team. Primary responsibility for operational control and performance, data analysis, track and trending for all operational areas of the station. Lead cross functional communication and support of operational initiatives. Develop and/or implement various short- and long-term projects. Participate in the design and drive implementation of all projects that have impact to our customers and co-workers. Work closely with Corporate Real Estate, Facility Maintenance and Finance to improve the overall operation at ORD and increase revenue and profitability of the Hub. Continue to drive and improve Safety culture at ORD, take a leading role in engaging with local agencies, FAA, CDA (Chicago Dept of Aviation) and the ORD Airline Community to ensure overall fairness to United Airlines. Liaison with all stakeholders & counterparts to improve performance during IRROP events and Severe Weather Action Plans to drive improved D-0 performance through engagement & aid in LTD prevention and mitigation. Continue to build on the high degree of trust that United has established with all Federal, State and Local authorities. Take a leading role with peers to drive core4 culture with continuous engagement with all co-workers, SOC and frontline Move Team employees. This is an onsite role in Chicago at ORD.

Responsibilities

• Station Operational Performance
• Collateral responsibility to drive metrics: (Customer D-00, STAR, Int'l, MST, Contribution A-00 and AO Delay%)
• ALL Station Goals including but not limited to all AO division/station goals
• Drive continuous improvement for the station
• Take a leading role in all items outlined in the overview section
• Ensures Performance metrics achievement, through tracking, reporting, and analysis
• Primary responsibility for Cross-Divisional Operational Communication
• Primary Liaison for all UAX partner carriers, locally, their respective OCC's and CSC Responsible for management of SOC policies/programs and goal achievement,
• Primary operational liaison with NOC, Network, Scheduling and Airport community
• Ensures safe/efficient application of Station Gate /Schedule Planning
• Station Safety & Security
• Ensures Aircraft Damage & LTI goal achievement
• Contributes to Station Safety Plan Achievement (Ensure Safety Culture)
• Participates Cross Divisional Safety Committee and division SAT's (Safety & Accident Review Boards meeting actions)
• SOC Oversight of Accident Investigation and reporting responsibility (ERS, Emergency Response, etc)
• Primary Responsibility for Security Plan development and execution (AOSSP, GSC, and Oversight)
• Leads UA Operations managers, Gate Managers, Zone Managers and direct reports.
• Responsible for Station Emergency Procedures & coordination of Business Continuity Plans
• Collateral oversight of Airport Authority, TSA, FAA Security programs
• Serves as Government agency liaison for UAL at ORD (TSA, CBP, FAA and PAPD)
• Collateral responsibility for ORD Real estate (aircraft parking) / leasehold optimization - Corp Real estate/Optimization
• Employee Activities
• Ensures Courteous, Caring & Respectful work environment
• Responsible for implementing training programs i.e. mandatory, recurrent and ad-hoc
• Supports talent management and succession planning
• Drive our core4 initiative and be the leader to strengthen our core4 culture

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree or equivalent work experience preferred
• 8+ years of relevant work experience required
• Minimum 2 - 4 years of strong leadership experience in an Airline Operations Environment required
• 1+ years' hub operational experience required
• Passion for service required
• Drives performance required
• Team leadership required
• Coaches/develops employees required
• Promotes a safe working environment required
• Excellent verbal and written communication skills required
• Solid understanding of Hub operations which include customer service, ramp operations and intuition for business preferred
• Motivated individual that has demonstrated leadership ability in large department environment preferred
• Outstanding interpersonal skills and Project Management experience preferred
• Previous experience leading in a union environment preferred
• Must have the ability to work weekends
• Some travel is required
• Must reside locally to ORD
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Responsible for a 24-hour, 7 day a week operation

What will help you propel from the pack (Preferred Qualifications):

• College degree

The base pay range for this role is $159,790.00 to $207,998.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

If you have questions about this posting, please contact [email protected]