Account Manager

 

Are You Our Next Rockstar? This is More Than a Job.

At Cornerstone Partners Horticultural Services, we don't just maintain landscapes; we create & sustain beauty & strength in all living things . We've built our reputation and earned profound client trust through extreme attention to detail in every environment we serve. We're searching for a rare individual who doesn't just want a job, but a place where their deepest professional and personal values align with purposeful work and genuine growth.

Who Are You? The Cornerstone Character.

If this describes you, keep reading. If not, this might not be your next step.

• You Do What You Say. Integrity is your compass. You understand that trust is our most valuable asset, built through consistent, reliable actions with every client and team member. You believe a lack of trust is our biggest expense, and you ensure it's never on your ledger.

• You Are Overly Prepared. From initial evaluation to meticulous execution, you champion readiness. For you, preparation isn't a suggestion; it's the foundation for excellence, whether it's for a client proposal or an internal meeting.

• Good Is The Enemy of Great. You possess an unyielding drive for excellence, refusing to settle for mediocrity. You constantly seek improvement, knowledge, and new ways to surpass expectations, knowing there's always a higher standard to achieve. You are never satisfied with your current knowledge and actively seek professional development.

• You Are Process Driven. You appreciate the clarity and efficiency of well-defined processes, while also understanding the nuances that allow for adaptation and doing what's right.

• You Honor Your Family. You recognize the profound impact work has on personal life and vice versa. You prioritize healthy relationships, both at home and within your professional sphere.

Beyond these core values, you're a natural problem-solver who genuinely loves talking to people . You are innately curious, an active listener, and proactively anticipate needs. You possess high personal initiative , always staying ahead, and are profoundly self-motivated , setting and pursuing ambitious goals without being asked. Your accountability for results and client relationships is unwavering. You are detail-oriented , with airtight systems to ensure meticulous follow-through in a fast-paced environment. When challenges arise, you demonstrate tenacious drive and emotional stability , recovering quickly and pressing forward, thriving under pressure and deadlines.

What Is This Role? Your Path to "Rockstar" Account Management.

This is a unique opportunity to grow into a full Account Manager role, starting by mastering critical operational and client support functions. You will be instrumental in translating client needs into actionable plans and proposals, ultimately owning significant client relationships and driving sales.

Your Initial Contributions Will Focus On:

• Client Engagement & Support:

  • Proactively follow up with clients regarding service issues and enhancement requests on their job sites.

  • Act as a primary customer advocate, anticipating and facilitating the resolution of issues, and ensuring superior customer satisfaction.

  • Develop long-term relationships with both prospective and current customers, always with their long-term value in mind.

• Expert Estimation & Proposal Development:

  • You will be responsible for identifying client needs and independently gathering all necessary site information —including detailed notes, accurate measurements, and comprehensive photos—to build compelling estimates.

  • Utilizing Landscape Management Network (LMN) software (integrated with our CRM), you will build highly accurate and detailed proposals. This involves leveraging LMN's templates, embedding Google Photo album links, and accurately inputting variables for crew time, equipment, materials, and travel.

  • Your proposals will be clear for the client and precise for our production crews to execute efficiently.

• Quality Assurance & Contract Management Support:

  • Proactively inspect for quality on a regular basis, address internal quality issues, and ensure all contract details are met.

• Technology & Data Management:

  • Proficiently utilize Google Workspace , maintain accurate customer records within our CRM (taking the lead and even teaching others), and efficiently edit images to enhance proposals.

  • Embrace metrics, maintaining an accurate and up-to-date sales scorecard, and embracing technology to improve efficiency.

Your Growth Trajectory & Future as an Account Manager:

This role is designed as a direct pipeline to becoming a full Account Manager, where you will achieve approximately $1,000,000 in annual enhancement sales from managing a portfolio of maintenance service clients and organically finding new opportunities. As you consistently demonstrate your capabilities and build trust by owning tasks and delivering results, you will gradually transition into core Account Manager responsibilities, including:

• Taking ownership of renewing annual contracts.

• Actively seeking new sales opportunities, asking for referrals, and engaging in networking to build and manage your own service portfolio (target ~$1,000,000 annually).

• Winter Season Participation: During the snow & ice season, you will continue to actively manage your client relationships and portfolio , including performing site visits to ensure contract needs are met and being consistently available to your clients. Your operational involvement will be limited to clearly communicating client needs and expectations to our production team.

We believe in a structured approach where your proven capability earns you the autonomy and full responsibilities of a "rockstar" Account Manager who drives both revenue and client satisfaction.

What We Offer:

• A supportive environment where our strong Production team is ready to execute your well-planned projects.

• Competitive compensation (details discussed during the interview process).

• A comprehensive benefits package, including health insurance, company-sponsored life insurance, short and long-term disability, Simple IRA with matching, and a flexible PTO policy designed to encourage work-life balance.

• A clear path for professional development and growth within a company that values continuous improvement.

Ready to Prove You're Our Next Cornerstone Rockstar?

We're looking for individuals who are serious about this opportunity and ready to invest the effort from the start. To apply, please submit both a 5-minute video addressing the following questions AND your professional resume .

For Your 5-Minute Video, Please Address:

1. "Who Are You?": Based on Section One above, why does this description deeply resonate with you? Please share a personal story or example.

2. "Who Are We?": Why do you want to work for Cornerstone Partners Horticultural Services, based on the description in Section Two?

3. "What is This Role?": How do you see this specific role fitting into your career goals and aspirations?

Submission Instructions:

Please upload your video to Google Drive (or a similar file-sharing site) and share a viewable link with us via email to [email protected] . Include your full name in the file title. Please attach your professional resume to the same email.

Your combined submission is your initial opportunity to showcase your communication style, initiative, and authentic connection to our values and the demands of this role. We look forward to seeing your story and discovering if you're the next pivotal member of the Cornerstone team!