Technical Account Manager

Description

• Client Relationship Management: Build and maintain strong client relationships as the primary contact for technical inquiries, issue resolution, and escalations.

• Solution Implementation: Translate client business requirements into technical solutions using Marketing Solutions. Manage onboarding and deployment, ensuring best practices for integration, scalability, and compliance. Proactively identify and mitigate risks.

• Technical Expertise: Serve as a subject matter expert on Marketing Solutions. Troubleshoot and resolve technical issues in collaboration with internal teams. Experience with developer tools and APIs is a plus.

• Project Management: Coordinate cross-functional teams to deliver projects on time. Provide status updates and performance reports. Identify process improvements and document key insights.

• Delivery Excellence: Ensure all client deliverables are completed on time and meet agreed specifications, while supporting client retention and growth through proactive engagement and value-added solutions.

• Client Education: Conduct training sessions and workshops to help clients maximize solution value.

As a Technical Account Manager, you will play a crucial role in ensuring the successful implementation and utilization of our Marketing Solutions for our clients. You will be responsible for building strong client relationships, understanding their needs, and delivering technical expertise and support to help them achieve their goals. You will collaborate with cross-functional teams to onboard clients, ensure the timely and accurate delivery of Audience engagements, and serve as the client advocate by addressing technical inquiries and resolving issues promptly. This role will report directly to the Manager of Technical Account Management.

Skills

excel, client relation skills, coordination, solution implementation, jira, Project management, technical support

Additional Skills & Qualifications

You are a seasoned professional with an understanding of marketing technology, identity, and data ecosystems. Your ability to translate complex technical concepts into clear, compelling value propositions sets you apart. As a natural communicator, you build strong relationships with customers and internal stakeholders, ensuring collaborative success. Your passion for technology and customer advocacy drives you to deliver exceptional solutions that meet and exceed client expectations.

Job Type & Location

This is a Contract position based out of Chicago, IL.

The pay range for this position is $35.00 - $43.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Chicago,IL.

This position is anticipated to close on May 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.