Executive Meeting Manager

: LINCOLNSHIRE, IL JOB TITLE: EXECUTIVE MEETING MANAGER DEPARTMENT: SALES/CATERING REPORTS TO: DIRECTOR OF SALES AND EVENTS EFFECTIVE DATE: MARCH 1, 2024 PURPOSE AND PERFORMANCE GOALS Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. ESSENTIAL DUTIES AND RESPONSIBILITIES Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

• The Executive Meeting Manager is responsible for all bookings of 50 rooms or fewer for Corporate market & catering only groups of any size, while maximizing revenues for all areas of the hotel.
• Executive Meeting Manager will serve as primary contact for meeting and banquet functions to ensure that while on property all preparations have been made as detailed on Banquet Event Orders, last minute needs and changes are responded to expediently, and that the client feels welcome and important during their function.
• Key account management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
• Yield management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
• Account service and management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction. Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Product knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
• Time management: Focuses on revenue-producing activity and maximizes selling time by dedicating time on direct sales efforts.
• Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs. Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. Displays a neat, clean, and business-like appearance at all times.
• Administration: Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion. Contributes to the hotel's overall sales effort during planning and strategy phases through research and knowledgeable input.
• Performs other duties as assigned or deemed necessary by management.

SUPERVISORY RESPONSIBILITIES - Not applicable QUALIFICATIONS Knowledge

• Requires knowledge of general sales techniques.
• Requires yield management experience.
• Requires highly developed customer service skills.
• Requires ability to hear, speak, read and write English fluently.
• Requires 12th grade level mathematics, spelling and reading skills.
• Requires effective business writing skills.

Skills

• Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.

Abilities

• Understand and follow verbal/written instructions.
• Work on more than one task at a time.
• Develop strong internal and customer relationships.
• Set and manage priorities and plan activities in advance.
• Solve problems and make sound business decisions.
• Respond to coaching, feedback and training.
• Strong and effective sales skills.

EDUCATION AND/OR EXPERIENCE More than two years of post high school education, but less than a degree from a four-year college; one to two full years of employment in sales, customer service-related position or hotel experience preferred. LANGUAGE SKILLS Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner. Excellent literacy is required. MATHEMATICAL SKILLS Ability to calculate amounts such as discounts, percentages, package breakdowns, and the ability to apply concepts of basic algebra and geometry. REASONING ABILITY Must be able to make appropriate judgments regarding the solving of practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must be knowledgeable in all aspects of the catering and events business, including service, room styles, and services offered, menu design, set up and tear down. CERTIFICATES, LICENSES, REGISTRATIONS - Not applicable PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Must be able to stand/walk for long periods of time. Job frequently requires standing, walking, bending, and sitting, hearing, tasting, and smelling. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. HOURS Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any associate may be required to work rotating shift, including weekends, holidays and night shifts. - Associates are held accountable for all duties of job - Acknowledgement: I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this may be modified in writing at any time. This excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire LLC, the Chicago Marriott Lincolnshire Resort, Lincolnshire, Illinois on an "at-will" basis.