Partner, Customer Success - CPG (Chicago)

About Us

MathCo® (TheMathCompany) is a global Enterprise AI and Analytics company trusted by Fortune 500 and Global 2000 enterprises for data-driven decision-making. Since 2016, we’ve been building customized AI and analytics solutions that generate measurable business value. Our proprietary platform, NucliOS , accelerates deployments using pre-built workflows and reusable components enabling connected intelligence at scale.

At MathCo, we value openness, ownership, and collaboration - providing a dynamic culture where leaders at all levels can Leave a Mark .

Role Overview

We’re seeking a seasoned executive with a strong background in Retail and Consumer Packaged Goods (CPG) to join MathCo as a Partner in Customer Success. You’ll act as a strategic advisor and growth engine - working with senior stakeholders to define and implement data and AI strategies that enhance performance across commercial, operational, and customer channels.

As a Partner, you will:

• Own and deepen executive relationships with key retail and CPG clients.
• Lead high-impact programs across demand forecasting, pricing & promotion optimization, customer analytics, supply chain performance, and more.
• Be responsible for account strategy, solution design, and delivery outcomes with cross-functional and global teams.
• Serve as the lead connector between MathCo’s delivery, product and commercial teams, ensuring cohesive, end-to-end execution.
• Maintain a strong on-site presence, primarily in New Jersey or elsewhere on the East Coast, with flexibility to travel as needed.

Key Responsibilities

• Foster deep, trust-based executive relationships across merchandising, supply chain, marketing, and analytics teams.
• Translate business challenges into AI- and analytics-powered roadmaps, then lead cross-workstream execution.
• Drive account growth by identifying whitespace, crafting proposals, and presenting innovative solutions aligned with client strategy.
• Guide and mentor cross-functional teams to ensure quality execution, client alignment, and ROI realization.
• Collaborate with MathCo’s India-based delivery organization to scale and industrialize solutions via our hybrid operating model.
• Contribute to internal development of CPG and retail industry playbooks, reusable assets, and go-to-market strategies.

Key Attributes & Experience

• 15+ years in analytics, consulting, or strategy roles within the retail or consumer goods industry.
• Proven track record of leading large-scale transformation programs in areas such as pricing, trade spend, customer segmentation, omnichannel optimization, or supply chain planning.
• Deep domain knowledge of retail/CPG business models, performance metrics, and seasonal dynamics.
• Strong technical fluency in data platforms, AI/ML, and cloud technologies.
• Demonstrated ability to grow client relationships, influence leadership, and deliver commercial impact.
• Experience in pre-sales, proposal development, and thought leadership within the AI/analytics domain.
• Bachelor’s degree in business, analytics, or related field required; advanced degree (MBA, MS) preferred.

Being a MathMagician

• Embody MathCo's values of ownership, transparency, and innovation.
• Actively foster diversity, equity, and inclusion and mentor emerging talent.
• Contribute to thought leadership, internal capability-building, and industry strategy.

Why Join Us?

• Recognized as a Leader in Generative AI Service Providers by the PeMa Quadrant 2023 (AIMResearch)
• Named among North America’s Inspiring Workplaces (2023)
• Accredited for Inclusive Practices by Great Place to Work Institute, India
• Recognized in India’s Best Workplaces™ for DEIB (2023)

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