Azure Virtual Desktop (AVD) Support Analyst

Maxana
Chicago, IL

We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD) . This role supports a range of responsibilities typically associated with L1–L3 service desk environments , with actual scope aligned to individual experience and team needs. This is a hands-on role supporting end users who work primarily through AVD, following defined processes and runbooks. Experience supporting AVD environments is required; exposure to Nerdio is a plus.

What You’ll Do

  • Provide L1, L2, L3 support (depending on skillset) for users accessing systems via Azure Virtual Desktop (AVD)
  • Troubleshoot login issues, session disconnects, performance problems, and application access
  • Support local laptops used primarily for AVD connectivity
  • Support AVD environments , including:
    • Session hosts and host pools
    • Golden image updates (following runbooks)
    • Software distribution to AVD hosts
  • Support user access and devices via:
    • Active Directory (AD)
    • Microsoft Entra ID (Azure AD)
    • Intune
  • Provide operational support for:
    • PrinterLogic
    • Mimecast
    • Zscaler
  • Perform daily checks , follow change processes , and escalate issues when required

Role Level & Growth Path

This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution , while others may take on deeper troubleshooting, escalation support, or coordination responsibilities . Role level and scope will be discussed during the interview process.

Requirements

  • Experience in Service Desk, IT Support, or Endpoint Support
  • Hands-on experience supporting Azure Virtual Desktop (AVD) or Windows 365
  • Experience with Nerdio is a plus, but not required
  • Strong Windows 10/11 troubleshooting skills
  • Familiarity with Active Directory and user account management
  • Comfortable working in structured, process-driven environments
  • Strong written and spoken English (B2 or above)

Benefits

  • Competitive pay
  • Fully remote
  • Clear scope and expectations
  • Hands-on experience with AVD and enterprise tools
  • Opportunity to grow into senior or lead support roles
Posted 2026-01-16

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