Azure Virtual Desktop (AVD) Support Analyst

We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD) . This role supports a range of responsibilities typically associated with L1–L3 service desk environments , with actual scope aligned to individual experience and team needs. This is a hands-on role supporting end users who work primarily through AVD, following defined processes and runbooks. Experience supporting AVD environments is required; exposure to Nerdio is a plus.

What You’ll Do

• Provide L1, L2, L3 support (depending on skillset) for users accessing systems via Azure Virtual Desktop (AVD)
• Troubleshoot login issues, session disconnects, performance problems, and application access
• Support local laptops used primarily for AVD connectivity
• Support AVD environments , including:
• Session hosts and host pools
• Golden image updates (following runbooks)
• Software distribution to AVD hosts
• Support user access and devices via:
• Active Directory (AD)
• Microsoft Entra ID (Azure AD)
• Intune
• Provide operational support for:
• PrinterLogic
• Mimecast
• Zscaler
• Perform daily checks , follow change processes , and escalate issues when required

Role Level & Growth Path

This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution , while others may take on deeper troubleshooting, escalation support, or coordination responsibilities . Role level and scope will be discussed during the interview process.

Requirements

• Experience in Service Desk, IT Support, or Endpoint Support
• Hands-on experience supporting Azure Virtual Desktop (AVD) or Windows 365
• Experience with Nerdio is a plus, but not required
• Strong Windows 10/11 troubleshooting skills
• Familiarity with Active Directory and user account management
• Comfortable working in structured, process-driven environments
• Strong written and spoken English (B2 or above)

Benefits

• Competitive pay
• Fully remote
• Clear scope and expectations
• Hands-on experience with AVD and enterprise tools
• Opportunity to grow into senior or lead support roles