Collections Analyst

As a Collections Analyst at Corcentric, you will join a driven, ambitious team within an entrepreneurial global organization. As a technology-enabled Managed Services provider, we specialize in Account Receivable services, managing complex commercial collections portfolios on behalf of our customers. In this role, you will manage a portfolio of unique customer accounts; you will be responsible for collecting payments and organizing collection plans, with the goal of reducing past due accounts and bad debt exposure. In addition to business-to-business collections experience, the successful candidate will also demonstrate critical thinking, professional communication, organization, and time-management skills.

We are currently hiring out of our Downers Grove, IL office, and are pleased to offer a hybrid work-from-home schedule of 3 days in-office, every first and third week of the month.

This key position reports to the Collections Manager within our Financial Operations & Managed Services team. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Collections Analyst, you will be responsible for:

• Managing a collections portfolio, following account-specific operation procedures and service-level agreements.
• Reviewing and monitoring assigned accounts and all applicable collection reports.
• Initiating collection calls to business accounts, identifying key points-of-contact and building relationships in support of strategic collections efforts.
• Communicating professionally, leveraging your interpersonal skills, negotiation abilities and influencing skills to achieve desirable outcomes.
• Proactively communicating updates to clients and internal stakeholders, providing timely follow-ups on payment arrangements and customer requests.
• Analyzing, researching, and resolving client billing problems and deductions, identifying root causes contributing to account delinquency.
• Reviewing credits limits, assessing account delinquencies, and making recommendations to management.
• Staying well-organized, following documentation procedures across various customer portals and internal systems.
• Preserving a positive customer experience, escalating issues when appropriate, and collaborating effectively with cross-functional team members.

Requirements

You’ll need to have:

• Experience in commercial, business-to-business collections
• Excellent attention-to-detail and the ability to read and analyze financial statements, demonstrated through account reconciliation experience
• Proficient Microsoft Excel skills, with the ability to navigate, organize, and manipulate, large, complex data-sets with ease.
• Strong learning aptitude, with experience navigating various enterprise systems (ERPs), along with the ability to efficiently learn new systems and processes.
• Customer-focused professional communications skills, with the ability to effectively build rapport and navigate difficult conversations, maintaining positive relationships with high-profile accounts.
• Excellent time-management and organizational skills, with the ability to effectively prioritize tasks and manage multiple accounts with unique requirements and complex workflows
• Critical thinking skills, with the ability to identify and resolve issues, analyze root cause factors, and take action to prevent recurrence.
• Innate sense of accountability, taking ownership of responsibilities and always striving to improve.

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

It’s great if you also have:

• Broader knowledge of accounting principles, accounts payable, and procurement processes
• D365 or Microsoft Dynamics software experience

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications: your certifications, training, and educational achievements; your geographic location; and Corcentric business and organizational requirements. It is expected that the hourly pay rate for this full-time role will be between $25-$32/hour, plus eligibility for our annual discretionary bonus program.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

• Generous annual paid time off program that increases with tenure
• Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• Dental plan – including orthodontia coverage
• Vision plan – including discount for LASIK surgery
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services

EEO Statement

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Work Environment & Physical Demands

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.