Customer Service Representative (Wheaton)

Job Title: Customer Service Representative

Location: Wheaton, IL

Industry: Manufacturing

Pay: $20-25/hr (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description:

The Customer Service Representative will create exceptional customer experiences by managing service requests, processing returns, and keeping customers informed every step of the way. In addition, be the go-to problem solver who thrives in a fast-paced environment, delivering quick resolutions and making every interaction count.

Key Responsibilities:

• Process customer returns while ensuring accurate data entry and a smooth customer experience
• Create and manage service requests, keeping customers informed throughout the process
• Communicate with customers regarding service updates, pricing, and approvals in a clear and professional manner
• Collaborate with internal teams and external partners to resolve customer issues efficiently
• Review service documentation to ensure accuracy and compliance with company standards
• Monitor service timelines and proactively follow up to keep customers updated on progress
• Identify and report recurring customer concerns to help improve service quality
• Handle approximately 25 daily customer interactions via phone and email while maintaining high satisfaction levels

Qualifications:

• At least 1 year of corporate customer service experience
• Strong data entry and documentation skills
• Proficiency with Microsoft Office
• Comfortable working in a fast-paced, process-driven environment
• Strong communication skills and attention to detail

Perks:

• One-on-one training and hands-on support
• Tight-knit, team-oriented work environment
• Opportunity to grow within a rapidly expanding organization

Addison Group is an Equal Opportunity Employer.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.