Client Services Representative

Job Description

Job Description

AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.

AFM is seeking a detail-oriented and service-driven Client Services Coordinator to support our client relationships through daily communication and administrative execution. This position serves as a primary day-to-day email contact for clients, supports collectors and internal teams, and ensure timely handling of disputes, holds, documentation, and outbound communications while maintaining a high standard of accuracy and professionalism.

Location:

• 100% Remote

Skills:

• Strong written communication skills with a professional, client-focused tone
• Excellent organizational skills and attention to detail
• Ability to manage multiple requests and deadlines in a fast-paced environment
• Working understanding of collection terminology and workflows
• Problem-solving mindset with the ability to follow defined processes
• Proficiency in Microsoft Office (outlook, excel, work) and internal collection systems.

Key Responsibilities:

• Client communication and support
• Collector support (disputes, documents, settlements, etc.)
• Client portal and account setup
• Internal coordination and data accuracy
• Pull documentation from client portal

Qualifications:

• 1-3 years of experience in collections, client services in a collection environment
• Familiarity with disputes, documentation, and account-level client requests
• Experience working with client portals, CRMs, or collection software
• Exceptional communication skills with the ability to interact confidently with C-suite stakeholders
• Experience handling client contract terms, fee structures, service-level expectations

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Flexible paid time off and holidays
• Life insurance
• AD&D insurance
• 401K profit sharing