Payment Solutions - Specialist

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 205

Pay Range: $20.33 - $29.51

Job Description

ALL INTERNAL APPLICANTS MUST APPY BY: 11. 20. 25

As a Payment Solutions Specialist , you'll play a key role in supporting student success by helping learners navigate tuition payments and account balances. Your work will directly impact student satisfaction, retention, and graduation outcomes by providing clear, proactive solutions to financial challenges. The Specialist will assist in the overall accounts receivable functions of the Bursar Office, using a proactive and creative approach to payment plans, student account solutions, and receivables.

What You'll Do

• Communicate with students using multiple channels to resolve tuition balance concerns
• Assist students with setting up and managing payment plans
• Troubleshoot payment and account issues with empathy and efficiency
• Collaborate with internal and external stakeholders to complete daily processes
• Manage all communications related to tuition payments and account balances
• Respond promptly and professionally to inquiries from students and colleagues
• Provide clear, supportive guidance to students navigating financial processes

What You'll Bring

• Associate’s Degree
• 1 year of experience in student accounts, finance, or accounting, preferably in higher education
• 1 year of experience with Excel, reporting, and analysis
• Strong organizational skills and ability to meet deadlines
• Excellent written and verbal communication skills
• Ability to handle high call volumes and demanding situations
• Proficiency in Microsoft Office applications
• Strong analytical and problem-solving skills

Bonus Points if You Have

• Bachelor’s Degree
• Experience with student information systems such as Banner
• Familiarity with federal financial aid regulations

Experience In Lieu Of Education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

What To Expect

At WGU, our mission drives everything we do—including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you’ll hear from a recruiter or hiring manager who will guide you through the process and help you know what to expect at each stage. We aim to communicate decisions promptly and respectfully.

Here’s what that typically looks like:

• Introductory call (45 minutes): We’ll walk you through who we are at WGU and learn about your relevant experience.
• Hiring Manager Interview (45 minutes) Diving deeper into the role and culture of the team
• Director and Hiring Manager Interview (45 minutes), diving into the scope of this role through the lens of the department

Work Location

This is a full-time, remote position.

We're looking forward to getting to know you and seeing how you think, collaborate and build. Welcome to WGU.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.