Site Reliability Engineer (SRE) - (AWS / Platform Support)

Diversified Services Network, Inc. (DSN) is seeking a full-time Site Reliability Engineer (SRE) – (AWS / Platform Support) to join our team in Chicago, IL OR Peoria, IL OR Irving, TX! We offer a HYBRID schedule, full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

JOB RESPONSIBILITIES:

• Own incident tickets through the full lifecycle, from initial triage to resolution and closure

• Collaborate with engineering, platform, product, and operations teams to diagnose issues and coordinate fixes
• Communicate incident status, impact, and resolution progress to stakeholders
• Lead or contribute to root cause analysis and ensure follow up actions are identified and tracked
• Ensure platform reliability through monitoring, alerting, security, and operational best practices
• Respond to and manage production incidents impacting AWS services and APIs
• Drive reliability, stability, and operational readiness improvements across cloud platforms
• Understand end‑to‑end technical and business flows to support production services effectively
• Develop, maintain, and improve clear, actionable runbooks for operational support
• Lead knowledge transfer sessions to ensure support teams are ready for production support

Requirements

EDUCATION & EXPERIENCE REQUIRED:

• Degree not required, but nice to have AND 2-4 years’ experience

REQUIRED SKILLS:

• Experience supporting production grade, customer facing platforms in complex, multi‑team environments
• A demonstrated ownership mindset, taking accountability for service stability, incident outcomes, and follow through beyond initial investigation

• Strong understanding of AWS Kinesis streaming and messaging services, containerized and serverless compute using Fargate and Lambda, and CI/CD pipeline implementation using Azure DevOps
• Experience utilizing ServiceNow for incident management and Azure Devops for features, user stories, etc.
• Proven ability to partner effectively with engineering, product, and platform teams to resolve issues and improve operational efficiency
• Experience driving root cause analysis and continuous improvement, turning incidents into long term reliability gains
• Strong understanding of operational readiness standards, including monitoring, alerting and runbooks
• Comfort operating in on-call or escalation roles, maintaining composure and clear communication during high impact incidents
• Ability to identify gaps in processes or tooling and proactively improve support models, documentation, or workflows
• Experience working within enterprise ITSM frameworks

SOFT SKILLS REQUIRED:

• Strong communication skills, with the ability to translate technical issues into clear status and impact updates for stakeholders

Benefits

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

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