CRM Analyst - Salesforce

Job Description

Job Description

Business Applications & CRM Support Specialist

Join our Dynamic Team

Overview

Parksite, a 100% employee-owned company, is seeking an experienced Business Applications & CRM Support Specialist. As a Business Applications & CRM Support Specialist, you’ll play a critical role in supporting and optimizing the systems that drive our business forward. With a strong focus on Salesforce CRM and ERP platforms, this position blends technical troubleshooting, data integrity, and business process improvement to ensure our teams have the tools they need to succeed. You’ll collaborate across departments and with external partners to enhance system performance, streamline workflows, and support impactful business decisions.

Why Join Our Team?

Build your career in a thriving industry

• Work hands-on with industry-leading platforms like Salesforce and ERP systems, gaining valuable, in-demand technical experience
• Be a key contributor in optimizing business processes that directly impact sales, operations, and customer success
• Collaborate with cross-functional teams and leadership, giving you visibility and influence across the organization

Comprehensive Benefits Package

• 401(k) Program to secure your financial future
• Company-Paid Life Insurance
• Health, Dental, Vision, and Flexible Spending Insurance Plans
• Paid Holidays
• Paid Time Off (PTO)
• Employee Stock Ownership Program (ESOP)

Professional Development

• Expand your expertise in Salesforce CRM, ERP systems, and business application support through hands-on experience

• Gain exposure to system integrations, data governance, and automation tools that strengthen your technical skillset
• Build cross-functional business knowledge in sales operations, customer lifecycle management, and enterprise systems

What You’ll Do

• Provide first-level support for business applications, with a strong focus on Salesforce CRM, resolving user issues and managing support tickets
• Troubleshoot and resolve Salesforce-related issues including workflows, dashboards, reports, data visibility, and system integrations
• Monitor system performance across CRM and ERP platforms, proactively identifying and escalating issues
• Maintain and ensure data accuracy across systems, including accounts, contacts, and opportunity records
• Support data management activities such as data imports, exports, duplication, and report generation within Salesforce
• Document support requests, issue resolutions, system configurations, and CRM processes to ensure knowledge sharing and consistency
• Assist with system testing, upgrades, patches, and new feature implementations, especially within Salesforce environments
• Partner with stakeholders across sales, customer service, and operations to identify opportunities for process improvements and automation
• Support data governance initiatives, ensuring system data aligns with company standards and compliance requirements
• Participate in system audits, data cleanup efforts, and quality assurance activities across CRM and ERP systems

What You Bring

Required Qualifications

Education & Experience

• Bachelor’s degree in information systems, Computer Science, or a related field (or equivalent hands-on experience)
• Foundational understanding of enterprise business systems, particularly CRM platforms such as Salesforce
• Proven ability to quickly learn, adapt, and navigate new technologies and systems

Skills & Abilities

• Strong problem-solving and troubleshooting skills, especially within CRM and business application environments
• Solid understanding of Salesforce CRM fundamentals, including user support, reporting, and data management
• Excellent attention to detail, organizational skills, and ability to manage multiple priorities effectively

Physical Requirements

• Ability to work in a computer-based, office environment for extended periods of time
• Ability to remain stationary and focused while analyzing systems, data, and troubleshooting issues
• Ability to communicate effectively with team members, stakeholders, and users across multiple channels

Pre-Employment Requirements

• Ability to pass pre-employment physical, drug screen, and background check
• Authorization to work in the United States

Preferred Qualifications

• Hands-on experience supporting Salesforce CRM, including user support, dashboards, reporting, or basic configuration
• Familiarity with Salesforce tools such as Data Loader, workflow automation, reports, and dashboards
• Working knowledge of SQL, databases, or reporting tools
• Experience supporting system integrations between Salesforce and ERP or other enterprise systems

Work Environment

• Primarily office-based environment with a focus on collaboration and system support
• Regular interaction with cross-functional teams including IT, sales, customer service, and operations
• Fast-paced environment requiring strong prioritization and multitasking skills
• Opportunity to work on multiple systems including CRM (Salesforce) and ERP platforms
• Involvement in system upgrades, enhancements, and continuous improvement initiatives
• Participation in data governance, audits, and quality assurance processes
• Occasional after-hours support may be required during system updates, releases, or critical issues
• Collaborative environment working with internal teams and external vendors to support business applications

About Our Companies

Parksite
Parksite is a premier sales, marketing, and distribution company serving the building industry with a focus on both interior and exterior products. We supply top fabricators and building material dealers with category-leading products for residential, commercial, and remodeling markets. Our unique marketplace niche is education. We identify products with distinctive applications and educate architects, builders, and designers on their value. This approach has made us an industry leader with each product line we represent. We combine marketing expertise and industry knowledge to create demand for our supplier business partners. We help build brands.

Atlantic Plywood Corporation (APC)
Since 1974, Atlantic Plywood Corporation has delivered the highest quality and best value to our customers. This philosophy has helped us grow into a regional industry leader, distributing a wide range of quality hardwood plywood and panel products throughout the Eastern United States. Our many satisfied customers know that Atlantic Plywood offers not only dependable products and services but also a convenient, cost-effective partnership that helps their business grow.

Career Growth Opportunities

• Develop advanced expertise in Salesforce administration, CRM optimization, and enterprise system support
• Gain exposure to ERP systems and cross-platform integrations, expanding your technical capabilities
• Grow into roles focused on system administration, business analysis, or application management
• Build leadership skills by partnering with stakeholders and driving process improvements
• Contribute to high-impact projects that enhance system performance and business efficiency

Ready to Build Your Future with Us?

Join a team where your hard work is recognized and rewarded. As a Parksite Associate, you'll gain valuable skills, work with quality products, and become part of an employee-owned company that invests in your success. We are Equal Opportunity Employers committed to building diverse and inclusive teams.

How to Apply

If you're ready to join a dynamic team in the wholesale building materials industry, we want to hear from you! Apply today and take the first step toward a rewarding career with growth potential.

Qualifications are a guide, not a checklist. If you think you can make an impact here, we want to hear your story.