Executive Meeting Manager
- The Executive Meeting Manager is responsible for all bookings of 50 rooms or fewer for Corporate market & catering only groups of any size, while maximizing revenues for all areas of the hotel.
- Executive Meeting Manager will serve as primary contact for meeting and banquet functions to ensure that while on property all preparations have been made as detailed on Banquet Event Orders, last minute needs and changes are responded to expediently, and that the client feels welcome and important during their function.
- Key account management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
- Yield management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
- Account service and management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction. Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
- Product knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
- Time management: Focuses on revenue-producing activity and maximizes selling time by dedicating time on direct sales efforts.
- Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs. Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel. Displays a neat, clean, and business-like appearance at all times.
- Administration: Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion. Contributes to the hotel's overall sales effort during planning and strategy phases through research and knowledgeable input.
- Performs other duties as assigned or deemed necessary by management.
- Requires knowledge of general sales techniques.
- Requires yield management experience.
- Requires highly developed customer service skills.
- Requires ability to hear, speak, read and write English fluently.
- Requires 12th grade level mathematics, spelling and reading skills.
- Requires effective business writing skills.
- Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
- Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
- Understand and follow verbal/written instructions.
- Work on more than one task at a time.
- Develop strong internal and customer relationships.
- Set and manage priorities and plan activities in advance.
- Solve problems and make sound business decisions.
- Respond to coaching, feedback and training.
- Strong and effective sales skills.
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