Claims director - construction

Claims Director - Construction & Infrastructure - Chicago, IL

Join Aon’s Construction & Infrastructure claims team as a Liability Claims Advocate based in Chicago. In this client-facing role, you will serve as the primary point of contact for our clients, managing and coordinating liability claims with precision and professionalism. You’ll play a critical role in evaluating claim details, organizing case information, and ensuring timely communication and resolution.

This is a hybrid role with the flexibility to work both virtually and from our Chicago office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Your day begins by reviewing overnight updates on active liability claims, prioritizing those requiring immediate attention. You’ll spend much of your time interfacing with clients—answering questions, providing updates, offering strategic guidance, and your workers compensation advocate counterpart to understand client's entire claims profile. Midday might include coordinating with internal Aon teams to resolve broader client inquiries, ensuring clients are connected with the right experts. A large focus of this role will be to advocate for an expanded view of coverage in order to ensure Aon clients recieve the broadest policy beneftis bargained for in the insurance placement proecess. You’ll also analyze claim trends, prepare reports, and participate in client meetings or strategy sessions. Throughout the day, your focus remains on advocacy, responsiveness, and delivering exceptional service to Aon’s Construction & Infrastructure clients.

The Duties Of This Role Include

• Program review for accurate reserving
• Maximizing claims service and advocating for expanded view of coverage
• Advocating for expedited claim resolution
• Ensuring timely return of collateral
• Identifying opportunities to reduce client's total cost of risk
• Collaborating with carriers to reduce client experience modification factor
• Working with risk control colleagues to ensure project safety
• Collaboration with Aon resources for other claims and operational issues
• Collaboration with claims and broking teams to identify optimal coverage forms and match client needs with appropriate coverage terms
  
  

How This Opportunity Is Different

Skills and experience that will lead to success

• 10+ years of experience working with Liability Claims, with a focus on Construction and/or Infrastructure clients in Illinois and throughout the Midwest.
• Proven client facing skills including effective presentations & communications.
• Effective working knowledge of carrier underwriting practices & processes.
• Proven leadership skills in working with teams and ability to work with clients and to successfully exceed client expectations.
• Proven organization and ability to work with others.
• Experience in resource deployment and utilization management.
• Strong interpersonal skills, with the ability to interact effectively at various levels.
• Successfully operates in a fast-paced driven environment that requires the ability to handle multiple tasks simultaneously.
• Proficient in Microsoft Office suite of products
  
  

Education : Bachelor’s degree in Risk Management, Business Administration, a related field, or equivalent years of industry experience.

The salary range for this position is $122,900 to $200,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

How We Support Our Colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [email protected] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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