Sr Regional Manager, Fulfillment - Central Region

Farmer’s Fridge makes fruits and vegetables accessible and approachable for everyone. We offer a variety of fresh, healthy, ready-to-eat meals and snacks through our fresh food vending machines, wholesale partners, and our office pantry solution — providing chef-curated meals to customers within seconds. Today, we operate a network of Fridges and partner with clients nationwide in high-foot-traffic areas, such as airports, hospitals, universities, and large office buildings — where there is limited accessibility to fresh, healthy, grab-n-go options.

We care deeply about what we’re creating and aspire to make sure our customers feel that through every touchpoint. This shows up in many ways across the business. We are committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no matter where it comes from, and we’re committed to making an overall positive impact as we scale.

About this Role: The Senior Regional Manager of Fulfillment, Central Region is a senior operations leader responsible for distribution and fulfillment performance across multiple Midwest markets. You will own regional P&L results, lead teams of managers and supervisors, and serve as the subject matter expert for fulfillment operations in the Central region.

You’ll balance hands-on problem solving with strategic leadership, ensuring reliable delivery, strong cost control, and a consistent customer experience as we scale. This role is based in Chicago, partners closely with cross-functional teams, and involves up to 70% travel across the region.

What You’ll Do…

Own Regional Performance

• Lead regional P&L performance, KPIs, and cost control across ~8 markets
• Review daily and weekly metrics to identify risks, gaps, and opportunities
• Use data to improve efficiency, capacity, routing, and staffing
• Support quarterly bonus planning and execution

Lead & Develop Teams

• Lead and coach managers and supervisors across multiple cities
• Support hiring, performance management, and leadership development
• Ensure clear communication across shifts and markets
• Provide hands-on support during new market launches and expansions

Serve as the Regional SME

• Act as the primary fulfillment expert for the Central region
• Translate network strategy into clear regional execution
• Partner cross-functionally to resolve complex operational and customer issues
• Maintain strong field presence through regular market visits

Oversee Logistics & Inventory

• Ensure on-time, in-full delivery across Fridge, wholesale, and 3PL operations
• Reduce missed stockings and minimize fridge downtime
• Partner on fleet reliability, driver staffing, and inventory accuracy
• Resolve fulfillment issues impacting customer experience

Drive Continuous Improvement

• Standardize and improve SOPs across markets
• Lead audits, process reviews, and safety improvements
• Gather team feedback and implement practical, scalable solutions
• Support expansion into new facilities and markets

Who You Are…

• 4+ years of people management experience, including regional or multi-site leadership
• Background in logistics, distribution, fulfillment, or last-mile delivery strongly preferred
• Experience managing operational metrics such as cost per delivery, capacity, and on-time performance
• A confident, accountable leader who can step into complexity and create clarity
• Experienced in leading regional or multi-site operations , ideally in logistics or last-mile delivery
• Comfortable owning financial results, including labor, delivery, and vehicle-related costs
• Data-driven, with the ability to dig into dashboards (Tableau or similar) and act on insights
• A strong people manager who coaches, challenges, and develops leaders
• Someone who has cleaned up messy operations , standardized processes, and built consistency
• Calm under pressure, direct in communication, and committed to follow-through
• Willing to travel frequently to support teams and operations in the field

The base salary range for this role is $130,000 – 140,000. The base pay offered will be determined by factors such as experience, skills, training, certifications, education, and any applicable minimum wage requirements.

In addition to base salary, this position is eligible for company performance-based bonuses and equity.

We provide a comprehensive benefits package , including:

• Medical, dental, and vision insurance (multiple plans available)
• 401(k) with immediate employer match vesting
• Paid time off (including vacation, sick leave, and holidays)
• Paid sabbatical after 5 years of service
• Employee discounts
• Employee Assistance Program (EAP)

Benefits at Farmer's Fridge:

In This Together - We stay connected, whether in person or virtually. We encourage business transparency through monthly town hall meetings and weekly financial updates. We set out to make the best product on the market, and we believe we’ve done it. We value your input in the new menu creation process. From regular tasting panels, where employees provide new menu feedback.

Happier Workdays - Each day at work should fill you with joy. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity; there's no hierarchy here when we're all swapping ideas.

Never run on empty - Daily Farmer's Fridge meal and office snacks are just some of the offerings to make sure you aren't distracted by a growling stomach. Recharge with our paid sabbatical program after five years of service.

Innovate & Elevate - We're all teachers and learners. You'll grow and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the company’s bottom line. You can also impact your bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.

Farmer’s Fridge Diversity Statement:

"Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Farmer’s Fridge, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

Farmer’s Fridge is an equal-opportunity employer. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law. View our disclosures related to External Agencies and Applicants below: