Made Market Attendant (Full Time, Seasonal) - DoubleTree by Hilton Chicago Magnificent Mile

The DoubleTree Hilton Chicago – Magnificent Mile is looking for a full-time Made Market Attendant to join our team for the season.

Tucked between Magnificent Mile shopping and Navy Pier attractions, our location makes exploring Chicago easy. We're a 10-minute walk from 360 CHICAGO, Millennium Park, and the CTA Red Line.

The ideal candidate will have customer service experience in a similar role at a similar sized property and full availability, including nights, holidays, and weekends.

Shift Pattern : Full availability, including nights, holidays, and weekends

Pay Range: $22.00 - $26.50 / hour

Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune !

Benefits -We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program 
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Made Market Attendant, you would be responsible for serving all products with friendly, individualized attention towards each customer, educating customers about our premium coffees and teas, and fulfil any other duties the Store Manager, Assistant Manager or Shift Supervisor assigns. Specifically, you would be responsible for performing the following tasks to the highest standards:

Sales/Customer Service

• Passionate ambassador of coffee & service.

• Sells and serves products to customers in a courteous and friendly manner.

• Actively greets every guest upon entering the store.

• Anticipates customer needs to ensure guest satisfaction.

• Practices proper food and drink handling procedures.

• Adheres to cashing handling procedures.

• Works at a fast pace keeping the established drink guidelines.

• Safely handles all hot and cold drinks during drink preparation.

• Verbally receives and calls back customer orders in a friendly manner.

• Reports all customer complaints to manager on duty.

• Responds pro-actively to prevent customer service situations.

• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.

• Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders.

• Answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner.

• Sells and serves baked goods and miscellaneous food and beverage items to customers.

• Maintains efficient, friendly service standards.

• Ability to effectively deal and resolve conflict situations

• Delivers quality products to the guest in a friendly and professional manner and in accordance with hotel standards

Made Market Operations

• Maintains acceptable amounts of coffee product and supplies for the bar.
  Performs and oversees opening and closing duties. Ensures that all the products and supplies on the shelves are fully stocked

• Ensures buss runs are done according to company standards

• Reports potential safety hazards to the Manager(s).

• Reports all employee accidents to the Manager(s) and contacts security to report accident.

• Reports all Lost & Found items to Security

• Informs the Manager(s) of any operational inconsistencies.

• Restocks and organizes shelves and displays when necessary.

• Routinely cleans the bar area, tables, floor, windows and grinders, take out trash, etc.

• Routinely washes dishes and other cooking utensils. Restocks all clean small wares.

• Routinely mops the floor and/or ensures that floor is cleaned regularly

• Set up order bags including all items needed (beverages, soup, condiments, pre-packed items, etc.), except items being cooked a la minute and coming from the kitchen.

• Retrieving food from the kitchen once ready

• Check orders for accuracy before delivery

• Delivering orders to rooms or to guests that pick up

• Attending to the tables adjacent the Made Market / Hothouse & Lobby areas where guest may consume by bussing tables, etc.

• Delivering amenities (when needed)

• Picking up amenity supplies after use from guestrooms (as needed)

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.