Office Associate at Chicago Cleaning Company (long-term role)

Job Description

Job Description

Are you looking for a long-term, stable role in a growing company? Are you someone who is reliable and takes pride in getting things right? Do you want to be part of a team that values its people?

Manic Maids is hiring a full-time Office Associate to support daily operations. We are a residential cleaning company based in Chicago since 1990 — over 35 years in business. Our average employee has been with us for more than 5 years, and we've grown 20% over the last year.

This is an in-person role based at our Logan Square office (60647), and we are looking for someone who wants to build a long-term career with a stable, growing company. If you are reliable, detail-oriented, bilingual in Spanish and English, this is the right fit for you.

Please apply using the Google Forms Link below

What You’ll Do Day-to-Day

Your role is to manage our daily cleaning schedule. We have 20+ cleaning techs and complete 30 cleanings a day. You need to make sure those cleanings are scheduled properly. You’ll start at 7:30am to reply to inbound customer messages and help with morning dispatch.

Many of our customers communicate by message, so you’ll reply to cleaning requests, add them to the schedule, and assign cleaning techs. The schedule is a puzzle, and the work is good for people who are attentive, focused, and detail-oriented.

Some of the role is customer-facing. You'll call new leads, provide quotes, input customer information, and follow up to convert inquiries into bookings. That said, this is not really a sales role; soft-spoken, introverted people do well. It’s about listening and communicating clearly.

You also need to help our cleaning techs. They need help getting into customer homes, understanding job details, and getting cleaning supplies. Our cleaning techs are Hispanic, so you must speak Spanish fluently. Our cleaning techs do the hard physical work, so respecting them is important.

You'll also keep the office running: restocking supplies, placing orders, managing laundry, and handling occasional local errands. You will need to have a personal car, as you may need to visit a job site to deliver items or assist the cleaning techs.

The nice thing is that days are structured. We do a lot to keep the office stable, and it all starts with attention to detail. If you can stay focused and on top of things, your day will be easier.

Mornings are busy, so you need to start at 7:30am at our office in Logan Square (60647). Things slow down by midday, and we don’t answer the phone after-hours. We respect our employees and want you to enjoy your time out of the office.

Who We’re Looking For

Office experience is nice but not necessary. We hire for character first. The right person — humble, reliable, and genuinely caring about doing good work — matters more to us than experience.

The most important thing we hire for is reliability and attention to detail. You need to show up at 7:30am, be bilingual in Spanish and English, have a car, and accuracy is important.

We also want someone who can learn and adapt. We have dozens of training videos to teach you our systems. It’s important that you can learn these quickly and handle situations as they come up. The nice thing is the job is simple – it’s primarily replying to customer messages and adding them to the schedule.

There is room to grow here. Our business has grown 20% over the last year, and we expect that to continue. We reward people who perform — faster pay increases, more responsibility, and a real path forward for the right person.

Requirements (Must-Haves)

• Bilingual in Spanish and English (spoken and written)
• Strong attention to detail and accuracy
• Available to start at 7:30am, Monday–Friday
• Available for a rotating Saturday morning shift. Saturdays are remote/work from home, morning only. You get a full weekday off for each Saturday morning worked.
• Have a reliable personal vehicle and driver’s license (local errands required)

Compensation

• $22 per hour and 35 hours per week. Expect pay increases within months for good performance.
• Bonus program based on attendance, reviews, and hours booked. You can earn over $1,000 per year in bonuses.
• Bonuses for your birthday and year-end holiday
• PTO (sick hours) plan
• IRA match

PLEASE APPLY USING THIS LINK: