Service Manager

Job Description

Job Description

Service Manager – High-Volume Toyota Dealership (Chicago Metro)

We are hiring an experienced Service Manager to lead a fast-paced, high-volume Toyota dealership in the Chicago metro area. This role is not for beginners. We are looking for a proven leader who understands how to run an efficient, profitable service department while maintaining high customer satisfaction.

Responsibilities:

• Lead all service department operations with full accountability for performance
• Manage, coach, and develop advisors, technicians, and support staff
• Drive productivity, efficiency, and profitability across the department
• Monitor KPIs and implement improvements where needed
• Ensure a high level of customer satisfaction and retention
• Maintain compliance with manufacturer standards and dealership policies
• Manage and control direct departmental expenses

Qualifications:

• Prior experience as a Service Manager in a dealership environment is preferred

• Demonstrated ability to lead teams and drive measurable results
• Strong understanding of service department operations, metrics, and workflow
• Ability to hold employees accountable and maintain high standards
• Toyota or Lexus experience is preferred, but not required

What We Offer:

• Competitive, performance-driven pay plan
• Full benefits package (health, dental, vision, 401(k), etc.)
• Established, high-volume store with strong support structure
• Long-term stability and growth opportunity

This is a leadership role for someone who knows how to run a department, not learn how to run one. If you’re confident in your ability to lead, drive results, and build a strong team, we encourage you to apply.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.