Floor Manager

At Dēliz, we’re not chasing trends — we’re creating a neighborhood institution that feels as good as it tastes. We’re looking for a Floor Manager who thrives on growth, ownership, and impact — not someone who clocks in and coasts. You’re the kind of leader who takes pride in service, leads from the floor, and inspires a team through energy, presence, and precision.

This is a hands-on leadership role for someone who lives hospitality. You set the tone for the night, coach in real time, and make guests feel like they’ve just walked into their favorite place in the city. You’ll oversee a front-of-house team of 30+, report directly to the General Manager, and help shape what excellence looks like at Dēliz.

We’re looking for a confident, guest-driven operator with 2+ years of management or supervisory experience in high-volume, full-service restaurants. You know how to read a room, balance the flow, and manage both people and performance. You understand the business behind hospitality — labor, sales, and service metrics — and how to bring it all together into a seamless experience.

You’ll use tools like Toast, SevenRooms, and MarginEdge to manage daily operations, labor tracking, and service flow. You’ll open and close the restaurant, lead pre-shifts, run the floor during service, and maintain communication between FOH and BOH. Most importantly, you’ll build a culture that makes excellence look and feel effortless.

Dēliz isn’t a one-off. We’re part of a growing hospitality group — and we’re looking for leaders who want to grow as we expand. If you’re hungry to learn, ready to lead, and driven by building something lasting, this is your moment.

• Oversee nightly service operations, ensuring smooth pacing, timing, and guest satisfaction.

• Lead the floor with energy and presence — greeting guests, managing flow, and coaching staff.

• Open and close the restaurant, including team setup, cash reconciliation, and nightly reporting.

• Conduct pre-shifts, assign sections, and ensure team alignment on daily priorities.

• Support training, development, and performance management of the FOH team.

• Monitor labor goals, service standards, and guest feedback to drive results.

• Maintain communication between FOH and BOH, ensuring consistency and collaboration.

• Assist with scheduling, onboarding, and maintaining operational standards.

Qualifications

• 2+ years of management or supervisory experience in upscale, full-service dining.

• Strong understanding of food, beverage, and wine service.

• Experience with Toast, SevenRooms, OpenTable, or similar systems.

• Excellent communication, leadership, and problem-solving skills.

• Flexible schedule — nights, weekends, and holidays required.