Help Desk Support

The Help Desk Support Specialist provides first-level technical support in a fast‑paced service desk environment. This role supports desktops, laptops, email, VPN, connectivity, hardware, printing, and general end‑user issues. The specialist logs all issues in the ticketing system, resolves first‑level and some second‑level incidents, and escalates complex issues to the appropriate teams when needed. This position requires strong customer service skills, effective communication, and the ability to work collaboratively in a team setting.

Responsibilities

Provide technical support for desktops, laptops, Windows, Office 365, VPN, hardware, and connectivity issues.

Log and document all support requests in ServiceNow and ensure timely ticket resolution and closure.

Troubleshoot email issues, account setup, and O365 application problems for students, faculty, and staff.

Perform account access management, including provisioning, updates, and account locking using tools similar to Active Directory.

Navigate and support student Google Workspace accounts connected through O365 credentials.

Diagnose and resolve routine hardware and software issues; perform basic installation and configuration tasks.

Collaborate with backline support teams to escalate issues and assist in long‑term problem prevention.

Maintain and update knowledge base articles to improve support accuracy and consistency.

Participate in team knowledge sharing and assist peers with troubleshooting when needed.

Skills

Help Desk Support / Service Desk

Customer Service & Phone Support

Windows & Office 365 Troubleshooting

Desktop Support & Basic Hardware Knowledge

Ticketing Systems (ServiceNow)

Technical Troubleshooting & Problem Solving

Experience Level

Entry Level

This is a Contract position based out of Chicago, IL.

The pay range for this position is $8.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chicago,IL.

This position is anticipated to close on Mar 26, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.