Client support specialist

Job Title: Part-Time - Client Support Specialist

Location: State Farm Insurance Agency Burr Ridge, Illinois (Southwest Suburb of Chicago)

About Us: Are you eager to kickstart your career in insurance and not have the pressure of constantly getting new clients? Join our reliable team at Brian E. Baldwin Insurance Agency Inc., where we're committed to delivering top-notch insurance solutions and unparalleled client support that has led us to add this position to our team. We'll cover the costs for you to obtain your required licenses and become a licensed insurance agent. Specializing in State Farm insurance products, we pride ourselves on delivering personalized service and ensuring peace of mind for our clients.

Job Overview: As a Client Support Specialist, you will be at the forefront of our agency's operations, handling a variety of tasks that ensure our clients receive superior service and support. Your day-to-day responsibilities will include addressing customer inquiries on premiums, billing, coverages, and claims, along with quoting new policies and managing administrative tasks to ensure accuracy and client satisfaction.

Key Responsibilities:

● Customer Support (approximately 80% of your time):

○ Respond promptly to client questions and concerns regarding premiums, billing, coverages, and claims.

○ Provide accurate information and guidance to clients, ensuring their insurance needs are met effectively.

○ Handle client interactions professionally and with empathy, aiming to resolve issues and maintain high satisfaction levels.

○ Document all client interactions and transactions accurately in our CRM system.

● Quoting New Policies (approximately 15% of your time):

○ Prepare and present insurance quotes for new policies based on client needs and State Farm products.

○ Explain policy details, coverage options, and premiums clearly to potential clients.

○ Follow up on quotes to convert leads into policyholders and contribute to agency growth.

● Administrative Tasks (approximately 5% of your time):

○ Send reminders for late payments and follow up with clients to ensure payments are processed in a timely manner.

○ Coordinate updates to client information such as changes in address or policy updates.

○ Communicate with corporate offices to ensure all client data is accurate and up-to-date.

Requirements:

● Strong organizational skills and attention to detail in managing client information and administrative tasks.

● A reliable team player who can consistently bring their A-game to work every day.

● Excellent communication skills, both verbal and written, with the ability to explain complex information clearly and concisely.

● A proactive attitude with the ability to prioritize tasks and work effectively in a fast-paced environment.

● Proven experience in customer service or client support

● Proficiency in using CRM software and other office productivity tools.

● High school diploma or equivalent

Benefits:

● We offer a consistent 3-day work schedule from 9 a.m.- 5 p.m., Monday, Wednesday and Friday, with no night or weekend work required. This position is in our office, located in the great location of Burr Ridge, right near I-55.

● Competitive compensation package with opportunities for commission, based on new insurance lines added, once licensed.

● Continued education - we cover the cost to get your licenses for property and casualty insurance, the training program, as well as the exam fee.

● Supportive and collaborative team environment focused on achieving client satisfaction and agency success.

Join Our Team: If you are passionate about delivering exceptional client service, thrive in a varied work environment, and have the skills to handle insurance-related inquiries and administrative tasks effectively, we encourage you to apply for our Part-Time Client Support Specialist position. Help us continue to provide outstanding insurance solutions and support to our valued clients.

How to Apply: Please submit your resume and a cover letter highlighting your qualifications and interest in the Part-Time Client Support Specialist to Lindy Hoyt, our HR Partner at [email protected]. We look forward to hearing from you!

Job Type: Part-time

Pay: $21.00 per hour

Expected hours: 24 per week

Benefits:

• Paid training
• Professional development assistance

Work Location: In person