Director of Research Partnerships

Overview

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This is a full-time remote role for a Director, Research Partnerships at Kashi Clinical Laboratories. This position supports Kashi Clinical Laboratory's vision of being the preferred diagnostic lab partner for research and development organizations including CROs, IVD organizations, academia, and biopharma. The role requires clinical and scientific acumen, strategic thinking, strong relationship-building skills, organization, attention to detail, and a passion for KCL's mission to be the preferred provider of HLA diagnostic services. The role manages and maintains existing accounts along with prospecting and closing new partnerships, supports client services and operations teams to ensure high levels of customer service and problem resolution, expands services within existing partners, and co-creates innovative opportunities securing long-term partnerships. The role serves as the primary source of information on innovation and as the main point of contact with external partners, and supports cross-selling of other KCL services as needed.

Key Responsibilities

• Actively prospect and close new R&D and statement of work/projects through qualification of needs and providing solutions to external stakeholders.
• Manage and support existing R&D accounts by delivering high-quality customer service, conducting business reviews, expanding KCL’s services, solving problems, and providing solutions that accelerate the accounts' product portfolio.
• Develop and execute a strategic business plan to exceed company goals and achieve 100% client retention.
• Actively build relationships through meetings, email, phone, text, and social media.
• Be the primary contact in negotiating contracts with potential new clients and use persuasive techniques to secure mutually beneficial relationships.
• Develop and maintain client profiles within CRM to expand additional KCL services.
• Provide customer-centric services by creating the best possible customer experience.
• Write highly personalized proposals that convey KCL’s value proposition and align with the organization’s goals.
• Represent KCL at industry tradeshows and conferences.
• Follow up on all leads.
• Serve as the voice of the customer within internal stakeholders (problem solving and innovation).

Administrative Support

• Assist in onboarding of new clients.
• Submit expenses regularly.
• Develop and maintain strategic territory plans focusing on securing new partnerships and cultivating new deals.
• Monitor competition by gathering information on pricing, products, and market trends.
• Maintain an active plan for each customer and potential new customer.

Customer Service

• Develop strong, positive ongoing relationships with prospects and clients.
• See client complaints through to resolution and communicate with management.
• Proactively conduct quarterly business reviews with accounts.
• Respond to emails, calls, and requests in a timely manner.

Qualifications

• Bachelor's degree in Science, Business, Marketing, Communications, or related field.
• 3-5 years of clinical and/or sales experience within R&D and/or biopharma market.
• Proven track record of meeting sales targets and exemplary account management.
• Excellent interpersonal and negotiation skills.
• Highly self-motivated with strong verbal and written communication skills.
• Knowledge of MS Office, Excel, and CRM software.
• Excellent leadership and collaboration skills, including time management and problem solving.

Working Conditions

• Minimum of 50% field travel visiting existing clients and developing prospects.
• Occasional evening or weekend hours to support events and campaigns.
• Ability to work in an office environment or remotely, depending on the organization’s policy.

Kashi Clinical Labs participates in E-Verify

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Research, Analyst, and Information Technology